Explore39158050471
27 Οκτώβριος 2023
We travelled as a family and were assigned rooms in the "Rose"-building. All facilities and restaurants were shared with the Botanik Platinum, where we also ate our meals. Pros + The hotel was very clean and maintained well. Room, common areas, and outside were all really clean. + Internet connection had both wide coverage and good speed. + The guest relation staff were proactive in asking for comments. + There was a lot of staff at hand at all functions. + Staff interactions were almost all pleasant. + Plenty of facilities for kids: small amusement park, playgrounds, separate pools and waterslides, spun sugar, and more. + The beach looked good, was well organised and had good facilities (e.g. showers). + The pools looked good, and were comfortable to swim in. There was one heated pool outside. + It was easy to find free loungers no matter time of day. + There were two separate areas with water slides: One for kids and one for bigger people. Both had plenty of options and fun slides. + The buffet had a very big selection of dishes. + The a la carte restaurant meals were nicely presented and we had access to a la carte restaurants every day (except Saturday when they were all closed). + Plenty of bars to choose from, both inside and outside. + Besides the bars, there were wagons setup with refreshments around the outside area. + There was a good selection of non-alcoholic cocktails. + Queueing usually wasn't needed, most of the times we were able to get service directly. + Bar-staff made frequent rounds to loungers and chairs to take drink orders Cons - The two main languages heard among guests were Russian and German, meaning that some staff did not speak much English but instead Russian or German. - With the big influx of Russian guests it seems staff sometimes adapted to that culture: Case in point was a Russian woman very clearly cutting in line at the reception, but anyway being served first by the receptionist. - The hotel shop was full of counterfeit brand goods (clothes, bags, etc.). I pointed this out to the shop owner who refused to acknowledge, claiming the merchandise was original. I would have expected this at an outside market, but not inside a high-class reputable (?) hotel. - There was no overview presented of what services were available where and when. - A la carte table reservations had to be made 9-17 the day prior. In practice, the restaurants were fully booked already in the morning so to ensure you got a seat you had to start queueing at 0830 every morning. - The a la carte restaurants' service was very stressed. Staff were running and you got your dishes served even too quickly. - Drinks were very bad. Almost all drinks were basically just vodka + juice/soft drink (even Mojito was served with vodka instead of rum!). *****ni was literally served as gin + bitter syrup + cherry juice (instead of gin + vermouth + bitter liqueur). Visiting the "Irish pub" simply meant that you had beer mixed in every drink (see image). - The e
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