Overall we had a good stay but would not class this is as a 5* hotel.
Pros: - Very polite and helpful staff at reception. They went out of their way to sort any issues which were within their control.
- Clean and modern.
- Good location; you can walk to all the sights in Olhao.
- Decent breakfast, including omlettes made to order.
- Nice touches, such as a bottle of champagne and brownies as it was my birthday! Thank you for this :)
Cons: - Room lacked amenities which would be expected in a 5* hotel (e.g. no face towels, limited toiletries and no bathrobe and slippers).
- Spa was disappointing and had some odd rules. Rude staff and tried to charge extra for use of all facilities (which was not specified at the time of booking).
- Outside pool was full of seagulls, which is unhygienic.
- We felt rushed out at breakfast, e.g. staff trying to clear up before we had finished.
We feel a 4* rating would be fair and would set expectations more appropriately for guests.
Also, hotel should specify which spa facilities are available and which are subject to extra charges at the time of booking.
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