Katherine B
30 Αύγουστος 2024
The property and location is beautiful and stunning. We found, however, that the food was hit or miss, and the service largely lacking. The food at Mare, O'Pescador, and the golf course was excellent - we really enjoyed the fresh fish selections. The food at Corda Cafe and Jardim Colonial was decidedly below average. The service at all of the restaurants was largely non-existent, with breakfast service being the worst, with no one even offering coffee most days. The largest problem with service, however, was that on the last two days, they closed and fenced off the pool in front of our room, leaving us to look at, and on the last day hear, the sights/sounds of pool renovation which was quite disappointing when we made a cash upgrade to an ocean view room. When we raised the issue with staff, we were told it was for property upgrades. I understand property maintenance, but what the response failed to recognize was that the sights/sounds of their property maintenance took away from the view paid for and was disruptive to our use of the balcony (which we had enjoyed at the beginning of our stay). There was no attempt to solve for this or we should not have been put in that room in the first place. Given this issue, we were glad to be leaving and I hate to leave feeling that way. There really is so much potential at this beautiful property.
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