We got to the hotel early. I went to the front desk to let them know we were early, and to let us know if anything was available before 4. This was at 12:30. At 2, I went back, and just asked again if any rooms were cleaned. At 4, I went to check in and they said no rooms are clean still. They stated that checkin was 4 o’clock or later. I asked for a manager, they got us in a room (I much had been done and ready for hours) Our room was advertised as sleeping 8 people. When everyone laid down, we realized we only had 6 pillows. I called the front desk at 9 o’clock to get pillows and a couple extra towels for the morning. They said it would be a $10 charge to get more towels and they would try and find some pillows. At 10:15 we got 3 towels but no pillows. I called again at 10:15 and at 11. We never received any pillows. Two of our kids slept with no pillow. We also got ding ding ditched 4 times at 11 pm and the security guard said they’ve been doing it for a week and causing guests to leave. But they couldn’t catch them. Our alarm in our room was also set to go off every hour all night long, we finally unplugged it at 5 am. Just overall, they are obviously understaffed, don’t communicate, don’t have enough supplies, and don’t really care how your stay is. We only stayed one night, I wouldn’t imagine a week at that place.
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