The state of the room needed repair work. Caulking was peeling off the bathtub, the rugs were dirty feeling, and the closet & sliding doors were very hard to open.
The room was not ready when we arrived on time at 4 pm. We were forced to downgrade from my booked room size and received no cost reduction. After the first night, my room keys stopped working. I had to return to the office to get the key corrected. That is when I found out that when I checked in, they didn’t complete my check-in. This occurred three more times, which was very inconvenient after getting to the room to find out I had to return to the front desk.
Μετάφραση