Ξενοδοχεία με Water Park, Oswiecim County

Fantastic hotel located in the very centre of the city. The rooms are large by European standards. The furnishings give the impression of being new and modern. This is because the hotel is only five years old. In a bathroom a full set of cosmetics. But not in small tubes of 20 ml, when the gel runs out. Everywhere is clean and it seems that the highest standards of hygiene are respected. A few steps to the main square, opposite the historic castle, many shops and fast food around. A 24-hour grocery shop with a huge selection at petrol station BP, only 4-5 minutes walk. The hotel is located by a river, where there are walking and relaxation areas. It is known that the atmosphere and quality is created by people. I was extremely warmly welcomed by a lady from reception. She was very friendly, offered all kinds of help and everything seemed very professional, even though I checked in after midnight. I had previously exchanged a few emails with Martyna, the front office manager, who resolved all my concerns regarding the very late check-in and selected a room that I was happy with. In addition, I was given advice on what to visit during my stay. I appreciated the sweet gift and the welcome letter. The rooms do not cost much per night, for such little money a really high quality is offered. I have been to Hiltons on 4 continents, but this Hampton is much better than many Hiltons, which is the flagship of the company.

Best hotel mattress ever! Nice, pleasant hotel, well presented rooms and helpful staff. However I wanted to dedicate this feedback to our waitress, Agnieszka. She is a star! She is very customer oriented, polite, and must be an active listener as she remembered every detail. Moreover, she was so proactive and aware of the situation at the table. As I am after surgery she gave us space and time to eat the meal slowly without this uncomfortable constant checking of our table. She demonstrated emphaty by listening to my story and by caring. During our time at the restaurant she builded trust and clearly, she made us feel very welcome. She is a top star! ⭐️ Agnieszka, please, if you ever want to work in Customer Care in Malta, let me know. I will welcome you with open arms. Thank you for making our evening brighter!

Very good hotel, nice moment but the contact with the owner was difficult and not really appropriate... No phone, only text, responding 30min later, giving us bad codes for our room and our infos to others clients...

I booked this hotel mainly for convenience to get to Auschwitz for a 9.30am tour, but I also wanted to treat myself to the superior double room & the spa the evening before. Firstly, there were 2 single beds rather than a double (see photo) and they said sometimes in Poland a ”double” refers to 2 singles. It's misleading and I find it odd they're not more clear, especially as they must've had similar complaints about this before, so beware! Secondly, I went down to the spa to spend time in the sauna and jacuzzi but the area was drafty because the door to a strange patio area was open. I think this is where the outdoor pool normally is but there was nothing there but a couple of chairs and an umbrella, so this was another let down. Thirdly, and the worst thing of all, was the breakfast. Awful all round, I've only ever had as bad a breakfast once before and that was in a Travelodge. The coffee was bland, the choice of food was limited, a lot of the spread was cheaply presented and nothing like the photos, so beware. Worst of all was the fruit which was rancid, literally. See my photo, it's quite unbelievable. Also, rather disappointingly, I was looking forward to having a pint in the cellar bar but I discovered it was only open certain evenings, I was gutted, nothing seemed to be going right here. The only reason I gave this 2 star rather than 1 was because of the dinner. I had purchased it as part of a package with the room and had it in a restaurant attached to the hotel. After reading the menu for a while the waitress told me I needed another menu for the package deal so of course I was suspicious. I've taken a photo of this menu as you should be aware the choice is limited. I ordered the zur, dumplings & tiramisu. For all I know it was all defrosted but to be fair it tasted really good, so this was a saving grace. Anyway, please beware of my points, its not a great hotel but it is just a 5-10 minute taxi ride to Auschwitz (1) so it is convenient, though there will be closer smaller hotels or B&B's that are a closer walking distance I'm sure. I have been totally transparent with this review and often I wish hotels could do the same, please don't be surprised if your stay is not as good as you expected.