Nicholas
28 Φεβρουάριος 2024
Nice suite on floor 3, balcony, kitchen and dining area with separate rear bedroom and bathroom overlooking the Bay of Islands, beach (other side of road) and pools of spa complex & Glasshouse Restaurant. Appx 15 mins walk from Paihia town centre. Overall the suite was to a good standard and with really nice views. Annoyingly our bath had no plug and despite several requests and promises by reception none ever appeared. The can opener in our kitchen was broken and again notified reception with no result. The pool area is tired, the hot tubs were hot but no jacuzzi function as all seemed broken plus peeling paint. The spa itself was really nice and staff very helpful. Access to the hotel reception by car is appalling via a vacant adjoining lot with no signage and jagged bits of metal marking the route. This seems to be the result of a dispute between adjoining owners and the hotel! The undercroft parking is very limited but fortunately there are external spaces in an adjacent residential road. The hotel common parts are completely unsecured with public access from an open side entrance from a residential road, although door locks on individual rooms are substantial. New Zealand is as a safe place but….we have never seen this before. In need of some management attention and sorting out!
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