"Although our overall experience at the hotel was fantastic with friendly staff and a well-kept environment, our departure left a bitter aftertaste. While returning from Joshua Tree and craving a quick bite at Cheeky's, a request for a 30-45 minute late checkout led to an unexpected response. The front desk kindly offered us the privilege—with a price tag:
$50 Tax for the half hour
$100 Tax for each full hour
(Anything after 2 pm incurs a full-day rate)
In my 43 years on this planet, never have I been asked to pay for a late checkout. It's the little things that linger in one's experience, and this unexpected charge left me with reservations about staying at ARRIVE properties in the future. A lesson in the importance of small touches gone astray. 😐"
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