Beyaz Kale Hotel

My wife and I stayed here as part of our trip to Turkey in August/September 2023 Let me start by saying the hotel is fine, in fact, I think this place would be a perfectly decent place to stay ... if someone else was running it. Or at least the people running it took a course on hospitality management or something, because they are what brings this place down. The location is good, the rooms are fine, there is even a nice pool. But it was hard to enjoy it at all. Let me elaborate: - They have some super weird rules, like no outside food or drink in the rooms. Food is odd but I understand it, but drink? I can't bring my own bottle of water in to the hotel? Are you kidding? Furthermore, the hotel has a pool, but you aren't allowed to use the hotel's towels at the pool, which has got to be the single dumbest hotel rule I have ever heard. - My wife and I were told when we checked in that they had run out of small rooms, so they were going to put us in the family room (big room with 3 beds, which was weird for us, a couple, to stay in, but whatever). This is not the issue. The issue is that he told us that he might move us the next day if someone wanted our room, then proceeded to tell us not to touch two of the beds so they stayed clean. He ended up not moving us, but we spent most of the day worried that we were going to have to pack up and move at a moments notice. I get that sometimes, you run out of a particular room and have to shift guests into other kinds of rooms, not complaining about that. But once you put a guest in a room, that's there room, its done until they check out. - Breakfast is not included and is overpriced. But that is not that unusual for Turkey - No free water. This is not unusual in Turkey, but it was exacerbated by the fact that we couldn't bring in our outside water, forcing people to buy the hotels overpriced bottles. Its hot outside, people have travelled far to get to you, offer them some complimentary bottles of water, I do not understand why the Turks don't do this. To me, these things seem like pretty basic things to get wrong, and it wouldn't be hard to fix this, but as it is, my wife and I will not be staying here again and we would not recommend it.

We liked our stay in Beyaz Kale. The family was really friendly and the home cooked meal was delicious. We can recommend the pension for a short stay to see stunning Pamukkale.

Great quiet location, but still close to the main area. Friendly and accommodating hosts.

We had a 2 night stay and the locatoon of the hotel was perfect. It is a friendly family run hotel, basic however eveything was just right. Breakfast was delicious and at a reasonable price.

There is nothing between hot or cold water, weak water flow. Room clean. There is no refrigerator or other possibility to store food in the cold - in the summer, therefore, food and drink only in the vicinity of the hotel at tourist prices. You park your car on the street next to the hotel, where someone broke into it, there is no private parking. Breakfast at 9 euro is also too expensive.

Excellent place with beautiful and pleasant holders. Very clean. Very friendly stuff, as it you stay in local family. Pool with Pamukkale water is excellent!

Lovely stay

Neat clean comfy

Pire expérience de ma vie ! La chose de bien est sa situation géographique assez proche de Pamukkale. Il n'y a pas de TV ni de frigo, la WIFI ne fonctionne pas dans ma chambre. On était à la piscine à 18h, on a demandé le thé ou le café (compris dans le tarif) mais ils nous ont dit qu'il n'y en avait plus. 1H après, ils en ont bu devant nous sans nous en proposer. J'ai demandé s'ils avaient un fer à repasser, le fils m'a dit que non mais si on prenait le petit déjeuner le lendemain (ce n'était pas prévu normalement) et si on n'avait que 2-3 vêtements, il les donnerait à la femme de ménage. C'est ce qu'on a fait. Une fois changé, je sors de la chambre et je vois la mère devant ma porte (la propriétaire je suppose). Elle me dit de payer la dame qui m'a repassé les vêtements. Je n'ai pas apprécié le fait qu'elle m'ait attendue devant ma porte et m'oblige alors que son fils ne m'avait rien dit. Mais j'ai accepté, en me montrant mécontente. J'arrive à l'accueil, elle me suit, je lui dis que j'allais le faire, pas la peine de me suivre. J'ai demandé de me faire plusieurs petits billets avec mon billet de 200TL, elle part voir son fils dans la chambre, j'entends des cris. Elle ressort et crie à son mari. Elle revient vers nous en disant qu'elle ne veut plus d'argent et nous demande de quitter son hôtel avec nos valises immédiatement. Alors qu'à notre arrivée, son fils avait accepté qu'on laisse nos affaires pour qu'on puisse aller visiter Pamukkale tranquillement. On lui a dit comment on allait faire avec nos valises, elle a clairement fait comprendre que ce n'était pas son problème en montrant la sortie. Je ne me suis jamais sentie aussi humiliée de ma vie par des personnes si avides et désagréables. On a dû faire le tour de la ville pour déposer nos affaires.