Επισκέπτης Χρήστης
1 Μάρτιος 2024
I give one star because of its convenient location. First, one of the nights we stayed there, the toilet was not cleaned well and the poop was visible and could not be flushed down. We called the front desk and no technician was available and no other room was available (photo 1 which was taken after the front desk came to try to clean the poop). It was ridiculously gross and we had to use public toilet the whole night, which was very inconvenient. The compensation from the hotel was just free breakfast, and switching us to a room with an”Eiffel Tower view” the next night. Yet, the view had a very small Eiffel Tower that could be barely seen LoL (photo 2 which was taken with iPhone 14 with 3x zoom in). Secondly, we paid the same amount of money as our friends and stayed during the same week. Our friends got a bigger room ( photo 3- there’s a big space in between window and the bed and the space could fit a night stand, a lamp, and a chair). We got a much smaller room (photo 4- the space between window and bed was small therefore the chair was put away). If we had paid the same amount of money, we should be treated equally and be given the same size of rooms. If the rooms size were different , we should have been charged differently. When I emailed customer service, the manager did not explain why we were given different sizes of rooms and kept insisting the rooms were the same size, which obviously they were not. We were not satisfied with their responses.
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