Επισκέπτης Χρήστης
7 Μάιος 2024
Our check-in was terrible, spent almost 30 minutes checking in. 2 ladies served us, the older female employee was very rude while the younger one was the complete opposite, very polite and friendly. Older lady seemed very pretentious as well, you could see that her tone was a little sarcastic. We booked via the hotel website but it got cancelled as the hotel's payment system couldn't take our payment. Hence we booked on trip.com instead. The hotel's internal system wasn't great hence it still recognised two bookings even though the cancellation via the hotel directly was being sent to my email which I showed to her. She put the blame on us for booking via two systems when obviously the hotel's system was faulty. Also, no email was being sent to us regarding pre-booking the swimming pool pre-trip - we wanted to book it on the spot and she again blamed us for not knowing that. Anyways the younger lady made it much better and was extremely hospitable.
Μετάφραση