Abdullah S A
24 Σεπτέμβριος 2024
This is my second time staying at this hotel in a year, but this time I liked the hotel even more. My friend had a problem, which is... After we left the hotel and completed our travel procedures to Phuket, my friend discovered that he forgot to put his money in the room's safety deposit box, so he immediately contacted the hotel. The hotel manager, Mr. Simon, asked us for 15 minutes to make sure of the situation and open the room's safety deposit box. After 15 minutes, he contacted us and said that the amount was there as it was (2000 dollars, 5000 riyals, and some small coins), and this is exactly the amount that was in the safety box. Mr. Simon offered us help and the way he could deliver the amount to us in Phuket, and that he was ready for any suitable method for us. I agreed with him that the amount would remain with him until we returned from Phuket, and after we returned from Phuket, I called him and said that I would come to the hotel to receive the amount. We arrived in Pattaya and I called him, and it did not take more than 5 minutes... Mr. Simon came and I was given the full amount. Here I would like to express my admiration and special appreciation to Mr. Simon for his high-class treatment, politeness and respect, and to all the hotel staff.
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