The Ritz-Carlton, Naples

酒店在擔心，嚴重影響

Gorgeous rooms, beautiful views, amazing service, fantastic restaurants and food. Attention to detail superior than the rest. I don’t love sand and beach vacations aren’t my preference, but all I wanted to do was sit ocean side, under an umbrella. If you are looking for a beach vacation, look no more. Everything is incredibly easy at the Ritz. The staff anticipates your needs before you even know them. Customer service at its finest!

I was visiting the Ritz Carlton Naples a week ago! I can only say thank you, it was an amazing escape for my family and me! From my arrival to the valet, Mr. Jose, the front desk, super attentive! And not to mention Raquel on the beach, she and her team were friendly, anticipating our needs, always attentive to everything… Nolita wow, incredible food, Albert exceptional, nice person and service. Manuel Sand bar, delicious drinks. I can only say that I felt at home. Thank you very much, you are true ladies and gentlemen. #Theriztcarltonfamily

This hotel was underwhelming upon arrival where I saw a white construction looking sign letting me know the water slides and lazy river were closed. I was pretty upset I was not notified these areas would be under construction as I was mainly staying to enjoy these paid for amenities. The construction everywhere really was an eyesore and the rate at the time was $1100 a night I would’ve preferred to save that for when all promised amenities were available or had a price modification to match the amenities that had been taken away after purchase with no warning. Had I been made aware I would have changed my booking for a later date. Then throughout my stay it was a nice hotel but the employees did not make it feel like you were at the ritz, they made it seem like they were being forced to work and doing things were a bother. Upon check out we left our belongings with the front desk and upon retrieval they had misplaced one of my items and when I asked for it they stated they never received it, I had a ticket for this item proving I had turned it in. The front desk agent kept “checking” for the item but couldn’t find it and mentioned he would ship it back for the inconvenience if and when found and that I would be notified when it was. I called back the next morning after no contact and asked if my belonging was found and I was told yes they did not think to call me when it was rediscovered I had to reach out. Then they sent me a link to PAY to ship my items back myself only after calling back to complain this was an error on their part and then did the front desk agent state it would be refunded by them for the exact amount of the charge. It was an extreme Hastle and extremely poor customer service. I was in shock to find out they were storing our bags outside by the valet booth, my bags and those of the other guests could’ve easily been taken. For such a “nice” hotel I would’ve expected the belongings to at least be in an air conditioned room it was 90 degrees mid day with bags sitting outside exposed to elements. I wish I could’ve prevented this poor experience by not staying here. I would recommend staying at the nearby property the ritz tiburon. That resort gives you access to the ritz naples beach with chairs and at the other property we had a much better experience.

This isn’t quite 5-star, more like 4.5. But overall it’s a Ritz I would recommend. TLDR summary… What’s good: 1. Staff- Helpful, friendly, and attentive. 2. Dining- Many options, food very good. 3. Rooms- soundproof from room to room, large, and newly renovated. 4. Pool(s)- thank god for an adult pool and it’s enforced! More than enough seating. 5. Spa- super large and luxurious. What could be better: 1. A/C in rooms shuts off during the night regardless of temp and it got hot. 2. Hallway noise from doors cut short echos into the room 3. Beach has tons of shells is not pleasant to walk on 4. Location- Can’t walk anywhere must have a car to go to any off property restaurant. About 15-30 mins from most shopping. 5. No tub in room. What’s downright horrible: Literally no mention or recognition of my Platinum status. Now we were here over NYE so didn’t expect any upgrade as hotel was full. But not even a “thank you for being a Bonvoy member” at check in. There is no lounge (that I know of) and literally no mention of your status. In fact, I wouldn’t think it was even part of the program but I redeemed points for the stay! This is hotel can be very pricey and some will say the $$ vs value isn’t there. But I think the beauty of the hotel across the common areas and the rooms, plus the restaurants, spa, and friendly/attentive nature of the staff deserve a high rating. All of my complaints are on the small side, just realize it’s not perfection despite the high price (or high amount of points you will need).

We spent 2 nights here in August 2024 and loved our stay. The property is newly renovated and the results are fantastic. We had connecting rooms and both were modern and luxurious. The pool area was super with a completely separate section for adults only which was at least the same size if not bigger than the family area and it was always really quiet. My wife slipped off to swim some laps each evening. The food offerings were delicious, we particularly enjoyed grabbing lunch at Gumbo Limbo while looking out over the beach. The Beach area is lovely and the staff very attentive. The location was good too with it only being a short drive to 5th Avenue. There is a sister hotel with a "water park" which we visited, the lazy river and slides were all great fun but the hotel is a little more tired and we certainly enjoyed spending our time at the beach location more than the golf location. Overall a great stay and we would definitely return.