Hampton Inn Rochester-Penfield

Great pool and fitness room, very attentive cleaning/supply staff in the breakfast room, good breakfast. Only issue was not enough parking spaces, but front staff was helpful in dealing with the issue.

We checked in very late Friday and checked out Tuesday at noon. No house keeping came to make bed, refresh room etc. We asked for toilet paper since we were about out on Monday, and house keeping did respond right away with clean towels and supplies. Overall, clean hotel,friendly staff. Continental breakfast was average. Coffee below average. Would stay again.

The hotel was convenient going to and from work. There are grocery stores etc close by. What made me not want to come there again was the bathroom water. The pressure was a stream, even when you change the setting and the “HOT” water was lukewarm at best. The sink faucet was the same. It sounds petty but when you’re doing personal care, hand washing etc it is very important to have hot water.

it was very nice. the only issue is the rollaway bed we requested did not have a comfortable mattress.

We had booked room with two queen beds. The original room had some key card issues same so the room we got afterwards had two double beds. When we asked we were told all rooms have the same doubled bed configuration. If that’s the case the rooms should not be advertised as two queen beds. The walls are also super thin and the adjacent room was very loud. The property manager at check in was nice and helped us even though she was the only person and seemed overwhelmed.

After many year of staying at Hampton’s, this was the first bad experience. We woke up to no hot water in the hotel Saturday morning, went on for 24 hours-no apologies, no offer to refund any part of the stay. The only time when I asked at 8:30pm what they could do they offered for us to pack up and move to another hotel 12 miles away. Front desk staff didn’t even make eye contact, very poor customer service. Our rooms were not serviced at all during our stay either. Just an overall poor experience.

Very impressed. Good value and breakfast was a great variety and clean.

This was the nicest Hampton inn I’ve ever stayed at. Very clean and friendly staff

Very nice hotel with friendly staff, very clean, beds were comfortable, everything we were looking for.