Tru by Hilton Sandusky

The hotel was very clean and very nice. My only complaint was that the heating system was very loud and woke me up several times. Also, I did not find a glass or cup for drinking.

Nice hotel and very quiet and clean! Recommended. The places around the hotel that they recommended are very good!

The breakfast buffet had good variety! The bed linens were super comfortable. The room was very well designed. We thoroughly enjoyed our short get away. Easy check in by friendly efficient staff. The lobby also had a variety of snacks that was truly impressive.

We had a terrible experience at this hotel. We checked in around 11 pm at night and upon entering our room on the 4th floor we noticed a loud vent/fan that was operating completely independent of the AC unit located on the wall under the window across the room. That vent/fan was right above our bed. It was loud and we weren’t able to turn it off. We called the manager who after inspecting the fan realized he had never seen or heard anyone complain about that before. He tried to turn it off at the thermostat but was unsuccessful. He looked for other rooms for us and found 4 other rooms on the same floor but they all had this vent/fan which operated on its own and he didn’t know how to turn it off. Needless to say, my wife and I couldn’t sleep the entire night because the fan noise was so loud and unbearable. It’s very surprising the manager had no idea this fan/vent exists in all of the rooms until he checked himself. We were very disappointed and hated that he couldn’t be of any help. There was no on site engineer either who could assist. TERRIBLE EXPERIENCE. I wouldn’t recommend this hotel under any circumstances.

The staff were extra friendly and inviting. The room was spacious and the breakfast selection worked well for the 2 of us.

Very friendly staff, good selection of breakfast foods and a 24/7 market with food and snacks. Very clean property.

High Praise to ALL the staff, especially Luke, the night manager who went OUT OF HIS WAY to make sure our stay was comfortable and we were happy. We stayed 4 days for a family memorial and our rooms was comfortable and pleasant. The breakfast staff came to recognize us, leaned our dogs names and asked about my elderly Mom when I was downstairs alone. They ALL made us feel like family. Kudos!

I booked this hotel because it was part of Hilton,,, its NOT Hilton quality. it is as cheap as a motel 6, No coffee maker, No microwave, Very Cheap room, No closet just a pipe hanging from wall to hang clothing, Just a very Cheap roon Like for collage kids. Never book a TRu hotel again , and will rething booking a Hilton.

Staff was nice. Bathroom was not clean. Toilet had what appeared to be fecal material inside on the back of the bowl, and the floor was dirty and had several clumps of dried hair on it. I would guess the floor was not vacuumed before it was mopped. Shower could also have been cleaner, and there were dirty finger prints on the hand soap. Mattress was thin piece of foam & not comfortable.