Extended Stay America Suites - Philadelphia - Airport - Tinicum Blvd

Bad experience. Dirty, broken shower, no space for breakfast. I don’t suggest to go!!!

I made a reservation here through *******. I needed somewhere to spend the night after a 20 hour day of traveling involving canceled flights and delays. (I ultimately was rerouted to Philly but I live in CT, so I needed somewhere to stay). I had called hours earlier to confirm my reservation and to inform them of my late arrival and ask about an airport shuttle. They said they no longer have an airport shuttle and I would need to take a cab. They made no mention that they were overbooked. When my flight landed after midnight I took a cab to the hotel as instructed. I arrived at about 1:00 am. As soon as I walked in the employee at the front desk said “you’re going to be upset, we have your reservation but we have no rooms. You can call for a refund.” He also said, he had only arrived for work at 11pm and found out then. He then suggested I walk down the street to a different hotel and see if they had any vacancies. He didn’t call ahead and help me find somewhere else to stay. He didn’t call me a cab. He just sent me (a solo female traveler) into the streets at 1:00 am to wander and hope I found somewhere to stay at that hour. At a minimum, the hotel should have informed me immediately that my reservation was cancelled (which apparently happened at or before 11pm) to save me the time and money on the taxi, and allow me to safely find a room from the airport without wandering the streets desperately at 1am. Unacceptable. Avoid extended stay America and ******* at all costs.

Ripped sheets, stains on carpets, broken, old tv stand. Bathroom with steins in floor. Heavy smoke stench in room which the staff changed for us. Staff was courteous and polite. The pictures looked great but the hotel was not. We wanted to leave after registering. It needs major renovation. It was cheaper than the rest but I will never stay there again.

Horrible customer service , I would never recommend any one not even my worst enemy to stay at that garbage of hotel .

The smell was so bad, i just couldn't take it. The room was awful duty and filthy. It so outdated, and falling apart. Ill never go back. The staff at the front was nice.

The bed was broke. They put me in a smoking room. There were burn marks in the window seal. The window was open at 25 degree weather. The hallways were litter with trash. I was too afraid to sleep.

The check in was easy and the clerk was pleasant. The room was dirty, the windows were unlocked, the phone and hair dryer were broken, there was one thin blanket that was stained, the remote was missing the back and the door latch didn't work.

Gotta pay for parking, door handle came off, towel were stained, each one at that. I can go on but I’mma just mind my business

The staff was great, customer service was great, but my room had roaches and smelled terrible.