The Yama Hotel Phuket

I’m definitely will never come back again. I rented motorcycle from hotel cause i think it will be safer even the price is higher than outside. The hotel pass it to an old woman who selling groceries beside hotel. For the first motorbike- i took a video of it before i take it and then i realised it’s quite big for me so i changed to another smaller- she passed me the one she is using- and she saw this time i didn’t take video of it. And that’s how funny things happened. After 2 days when i returned, she pretended to say there are 2 scratches on the motorbike which is super bulshit and start saying we didn’t do it but maybe when we park it outside other people did it- then started saying she doesn’t understand English bla bla. I was so mad and i contact receptionist- he checked and told her it’s not a scratch- she understood him fully she only can not understand us 🤣. Then after he left she told us we have to pay her 250bath which is the same amount as 1 day rental for fuel. I used 2 out of 6 fuels lines show on the motorbike but whenever i off the motorbike and turn on again it show 4 out of 6. So incredible. I decided to go out and find gas station at 11pm but i will never give her that 250. In the end i paid 50 bath for the fuels and finally get back my deposit. If the hotel is professional- they will never let her do all these dirty to us. Also the shuttle bus service is very rare. And it’s hard to book. They fit in to the max it becomes very unsafe so we have to spend a lot for transportation. I will definitely never come back again

Lovely hotel with a beautifully designed room. Enjoying the sunset on the balcony it’s a very relaxing experience. The Turkeyish Receptionist is super helpful and kind. This is the best hotel experience for us in Thailand so far.

Stayed here a number of times, very decent hotel for what you pay. Much cleaner than other hotels in and around Kata. Only problem is the location, transportation is necessary if you want to spend time out of the hotel. Pool is really good.

Excellent staff and hotel stay was very enjoyable. Will definitely book again.

A very clean and beautiful hotel, I enjoyed my stay and vacation here, because of the hotel’s service and amenities. Yet, the staff very friendly, helpful and nice, very good service. They still have motorbike rental service in the hotel, make my transportation planning more convenient. Really should stay at this hotel when you visit phuket, I will definitely stay here during my next visit. Thanks for the awesome service ♥️

Negative We get maybe only room without balcony and with totally dark and unpleasant bathroom (saw window from bathroom to the main room at other photos) The soap dispenser in bath was broken. Service time to time "forgot" to change towels, add tea/coffee/sugar Location: to get to market/beach/exchange you need to cross 4-line road without semaphore or crosswalk Positive Blackout curtain Good-working air conditioning Tasty and various breakfast Free shuttle to the beach