Fusion Suites Phuket Patong

The hotel is distinguished by its quiet location, far from the hustle and bustle of the city. It is also distinguished by its good price and its proximity to all the activities in the city. I recommend it for families. The staff are friendly and the rooms are clean.

I recently stayed at In Fusion Suites in Phuket with my family, and unfortunately, the experience was far from satisfactory. Upon arrival, we were assigned a corner room located entirely downstairs, where the outside area had a constant foul smell. The room location alone was disappointing, but the behavior of the staff made the stay even worse. The staff were incredibly rude and unaccommodating. Any request, no matter how small, was met with resistance or outright refusal. For instance, when I requested an extra small water bottle, they behaved as though I was asking for something exorbitant. I also requested a room change due to the issues with the location and odor, but they flatly refused without any effort to resolve the situation or show understanding. The hotel claims to be a five-star property, but it doesn’t live up to the standards. At best, it is comparable to a two- or three-star hotel. While the cleanliness of the outside areas was acceptable, the overall service and quality left much to be desired. One of the most frustrating aspects was being charged for three persons (two adults and a child) upfront, only to later be asked to pay extra for the child’s breakfast. This lack of transparency and professionalism was very disappointing. In my experience, certain problems can be overlooked when the staff is courteous and willing to assist, but the rude behavior here made the stay unbearable. I would not recommend this hotel and will certainly not be returning. For a property that claims to be five-star, it falls far short in terms of hospitality, service, and overall experience.

Beautiful hotel with lovely staff. Rooms and pool area area were spotless.

I really like this hotel with the room, perfect pool, breakfast and quiet environment. The pool is relaxing and I did stay all day long. The hotel is very close to Patong beach... 5 mins away from hotel. Great stay in Fusion and reasonable price.

My recent stay at Fusion Suites in Patong, Thailand, was nothing short of delightful, thanks to the exceptional service and amenities the hotel offered. From the moment we arrived, the staff's warm welcome set the tone for what was to be a memorable vacation. Initially, there was a slight hiccup with our room type, but the hotel staff were quick to rectify the situation, demonstrating their commitment to guest satisfaction. Their efficient and accommodating nature made the process seamless, ensuring we were comfortably settled in no time. The error was regrettable made by ourselves but Trip.com and the hotel staff more than helpful in trying to resolve the error! ❤️ One of the highlights of our stay was the daily shuttle service provided by the hotel, offering convenient access to Patong Beach and the bustling Jungceylon Mall. This thoughtful service allowed us to explore the local area with ease, adding an extra layer of enjoyment to our trip. The location of the hotel is on a hill so it’s the perfect getaway from the bustling streets of Patong!🇹🇭 The culinary experience at Fusion Suites was impressive. The food available at the hotel was not only delicious but also beautifully presented, showcasing the skill and attention to detail of the kitchen staff. Each meal was a delight, contributing to the overall excellence of our stay. The spa at Fusion Suites was a sanctuary of relaxation, offering massages at reasonable prices. The quality of the treatments and the serene atmosphere provided a perfect escape from the hustle and bustle, allowing us to unwind and rejuvenate during our vacation. Our room, equipped with an outdoor jacuzzi, was the cherry on top of our stay. It provided a private oasis where we could relax and enjoy the tropical ambiance, making our experience even more special. The cleanliness of the hotel was impeccable, thanks to the diligent housekeeping team. A special shoutout to Miss Mook, who cleaned our room daily with a smile. Her dedication and hard work did not go unnoticed, and we are grateful for her contribution to making our stay comfortable. In conclusion, Fusion Suites in Patong is a gem that I would highly recommend to anyone visiting Thailand. The combination of excellent service, convenient amenities, and a welcoming atmosphere makes it a top choice for travelers seeking a memorable and enjoyable stay. Thank you, Fusion Suites, for a fantastic vacation experience!

I like the hotel , every thing was nice except the staff , they are very rude specially one girl in the reception her name ******* , she told me i have yo leave the hotel because my booking not confirmed and she hung up the phone while i was still talking.