Namaka Resort Kamala

The pictures are nothing like the reality…..see my pics. Room was old and tired and not worth the money.

Terrible hotel everything was old, eerie(u interpret this) and dirty. I had to check out 1 day earlier and I gave them a chance for service recovery but they did not want to refund me that 1 day. I would have left immediately but I went for a full day tour and only realised how terrible the place is when I was back late at night. How is this 5 star in trip.com? The shower curtain was dirty with insects and hanged up in that manner as seen in the picture when I checked in. There is no secondary lock and the peep hole was dirty so can’t see clearly who is outside. You have to open the door to look who is outside the door. The safety deposit box was locked and I cannot use it. I didn’t bother to use it because the deposit box is not attached to the cupboard so defeat the purpose of a safety deposit box if someone can carry it away. The toilets were dirty with cobwebs and insect eggs at the side. Room smell like damp cloth. The ceiling had a gap as the vent was not affixed on properly. The rooms were far away from the reception and you have to take a bus to the nearest beach. When you check out , you can either wait for the buggy to pick u up or drag your luggage up and down the steep slopes to check out. Staff were not very good with English. Nice lobby and view though.

I love the resort, it has a good location to a beach. And if you want to go to the city, they do have a transport to take you there.

About good things first. The location is great for families with or without kids, close enough to reach Kamala beach, but far enough from town noise. The service good, facilities better to include more, e.g. massage or SPA would not hurt - otherwise clients have to ride to the town. Restaurant is good. Now a bit of critique. Once the came back in the evening and found the door open (while we had the valuables in the room) The receptionist just repeated "Are you sure" even it was probably visible on their CCTV and access logs (we used cards) Would've been nice from the hotel at least check that no one entered the room except workers and, to be fair, apologize. We'd like to believe this accident was exception rather than rule.

Regarding the Namaka Hotel, I can honestly say in brief that it only deserves three stars, and that is when I am being generous with it. There are no elevators to go to the rooms. There is no bathrobe. The shower is not suitable for adult use. The hotel is infested with harmful insects and reptiles. The hotel does not provide adequate bathroom facilities. Mirrors are stained and unclean. There is no decoration for the comfort of guests in the rooms. They only provide one pillow per guest!!! If there is one positive thing, it is that some rooms have a view of the ocean. Even the reception staff do not speak English well to understand the guests.

really enjoy place