Phuket Marriott Resort & Spa, Merlin Beach

位置非常偏僻，交通非常不便，附近沒有嘢食，除非自駕遊好一點，酒店服務人員態度差 差 差！樣子不耐煩，冇笑容。 最差係食早餐，叫左coffee可以漏單，催幾次先到，跟住行開去拎食物再返到位度時，執枱埋單以為我們走咗想俾其他客人用，嬲**。佢哋地方大坐位少，要排隊揾位食早餐，想休閑嘆吓早餐嘅人千祈唔好過嚟住。。 返番個話題先，當我去排隊到我攞生果，店員立即唔再切，走去refill好耐，一句笑容都冇，大大聲話等陣先。我懷疑員工唔夠，一個人做唒好多崗位，所以心情特別差。 。。。總而言之，呢間嘢係好唔方便出去玩，來布吉鎮都好遠，只適合一家大細唔出去玩的家庭。。。！完

看中萬豪品牌看中海邊，來普吉完全刷新了我對萬豪的認知❗酒店確實有點歧視中國人，安排的房間都是角落裡，房間設施沒有3-4百芭東街裏面的好。交通也不方便。出門都要打車20分鐘才到鬧市區。90%都是老外住。中國人很少，連住4晚，毫無度假的感覺，也沒中文服務~，便利店要步行15分鐘爬幾個坡才到。酒店也沒啥買的，很少點評，這次差評。

這次普吉八天入住了三家酒店，福朋，西奈和這家萬豪。對於萬豪的期待是最高的，另外兩家福朋是為了到達的前兩天方便一點，西奈是為了泳池房。覺得萬豪才是這次行程裏真正意義上的度假村酒店，打算泡在酒店幾天。然而事實真的讓人無語。當天下午兩點多到達酒店check in，因為高峯時期，等待時間至少20多分鐘，酒店前台引導也極其混亂。終於辦好入住，定了海景房，卻給了一個二樓最角落的房間。隔壁就是別的酒店的停車場🅿️。晚上都能聽到停車和開車發動機的聲音。甚至攜程預訂時已經備註了需要高樓層，但是酒店一點也沒有理會。而且房門的房卡reader還是壞的來回了幾次才弄好，海景房和大堂還有一定的距離。後來找回前台要求更換房間，結果前台説客滿無法更換，但是後來發現同一時間辦理入住的白人夫妻被安排到了四樓，晚上在沙灘看到我們這棟樓的房間很少有亮燈，回來路上碰到樓層服務員順口問了句，結果她説今晚入住率根本不高。？？？？？？？？就這樣跪舔白人？？而且剛開始前台那位叫amy的妖姐姐看到我們並沒有很好的態度，反而是一副傲慢的嘴臉，之後發現我們能講英語，態度明顯好多了 我就真的wc？？但是餐廳的服務人員真的非常友好,對比於前台人員素質高多了。並且他們酒店的泰餐Thai Pantry真的好吃，比芭東那些網紅店好多了。總之這家酒店位置可以設施雖然舊了一點但是還是比較齊全的，但是前台的員工素養和業務能力還有跪舔白皮的方法真的無法與萬豪匹配😁以後回普吉也絕不會再去這家

離店40天了，還沒有給退回擔保金！聯繫客服，一再讓等，又等了兩天了……酒店和攜程平台處理效率極低，一直讓等等等……等了兩天了，這就是你們的態度是吧？

Highly recommended for family with kids! Our 6yo and almost 2yo went into the swimming pool everyday. It’s well designed and huge, with a slide too. There’s a Kid’s Club (indoor play area with some toys, games and TV), and daily programmes like craft-making, drink-making, treasure hunt, and kids Muai Thai etc. You can even drop off the older kids so that parents can go for a short break or massage just beside it! Prices and reasonable for the convenience at S$40-$50 per hour. Personally would prefer the harder and faster TCM style back home. The view was awesome — with sunset hues overlooking the private Merlin Beach on clear days. Although it’s rains for a few hours a day in end August, it’s a good balance to have cloudy days and less heat in the day. Service was really good! All the staff were friendly and attentive. In-room dining came pretty fast (30-45min). There was good variety of food and drinks but more choices for dinner. We could order pool snacks from The Rum Shack and there was happy hour 5-7pm. Try their special Tom Yum rum! The pool bar was also an experience and a nice place to chill! Overall a value for money and satisfied stay!

突然空調的出風口就這麼掉了下來，砸到了頭。叫服務員來也不會講英語，按上去就走了。後來投訴大堂經理，也適合種敷衍，典型的萬豪式愛理不理的服務態度，最後衹能免一頓150元的晚餐，簡直就是打發乞丐。萬豪一如既往的讓人失望

Very family oriented resort. Lots of kids activities available. Amazing pools and private beach. It’s close to patong beach but quite far from most other locations in Phuket.

Everything was good as usual. Especially, swimming pool was fantastic!

Excellent experience at Marriott Merlin..My kids thoroughly enjoyed themselves..shoutout to receptionists Dave and Elena..the kids club staff esp Aunt and Jenny.. and Sun from the games team.. My kids enjoyed the activities, kids room and teens room..my husband and I enjoyed the snorkelling.. Kudos to the service staff who were always polite and welcoming 👍