Mareazul Beach Front Condos at Playa del Carmen

Great place to stay and relax. Very nice large unit with full kitchen! Walkable, 20-30 minutes, to shopping and many great restaurants!!

The property itself is gorgeous and the beach is probably the best along that stretch. Limited seaweed and no rocks along the shore. It was never too crowded and staff lay out chairs and umbrellas everyday. Mareazul is a massive complex and is really beautiful overall. Our room was the ocean front penthouse and the view was spectacular! A car is likely needed to get around unless you are willing to spend $$$ on taxis into town. Disappointments: our room had an adjoining door/wall to the neighbouring apartment through which we could hear everything. We had no idea the room was set up this way and feel this was false advertising through omission of details. Mareazul does not offer round the clock on site support; the front desk staff leave at 2130h. We could not get into our room due to an issue with the door code and it took us over 1.5 hours to track down help. The number on the reservation was not in service. The emergency number provided at the front desk led us to someone who could not offer any solutions. We had to beg the reluctant security to try to help us and eventually we were connected to Yasmin who was very helpful and did respond to many other issues. There were bed sheets with stains on them and the dishwasher leaked all over the kitchen one night (pipes flimsy and held together with duct tape). We were never offered formal compensation for the inconveniences. While the property is gorgeous, we paid more than we think our experience was worth.

What a great location. Beach was a short walk. The grounds were kept nice and clean. Rooms were clean and had everything needed to cook and keep the place clean. There were teeny tiny ants in kitchen/dining area but we tried not to leave anything out and didn’t have an issue with them. Felt very safe. Both the breakfast/ lunch and lunch/dinner spot were delicious. Such a great family getaway spot.

We had a few hiccups but the property manager tried her best to make it right.

Amazing views! We watched the sun rise every morning. The people were nice and the condo was beautiful. The pool at the complex is also amazing and we ate on property several times. The beach is nice and private. There was a Walmart nearby so we stocked up on food and drinks and laundry detergent and had just what we needed. Renting a car is a must.

I had a pleasant stay at the hotel, and I particularly liked the apartment. The interior was beautiful, and the view was stunning. However, our experience took a turn when we were informed that there was no electricity, forcing us to move to another apartment without an ocean view. Unfortunately, the replacement apartment didn't match the quality of the one I originally booked. What disappointed me the most was that we weren't offered any discount on the booking due to the inconvenience.

There were multiple problems accessing the property, we had to wait hours after checkin time to even be able to enter the property. Another family member was cancelled and unable to get into their room with no notice, so they travelled for no reason.

The property itself is beautiful with a huge pool in the middle. The staff was great. The condo was in very clean condition and the outdoor pool was great for kids

The property was well taken care of and felt safe. Staff very friendly. Would recommend the restaurant near the beach and ask for Noe- wonderful waiter!