Casa del Mar

FILTHY, blood on bathroom floor, toilet filthy, floor was black, moldy shower curtain, and rude manager, used all my towels to clean the floor and was given only a few extra after and no apology. I had to spend $60 of my own money ordering cleaning supplies to make the room acceptable for my family. There were hairs, used nail files, dust, dirt, marks all over the walls, had issues with my booking and should have never went. I had to spent my own money upon arrival after driving 6 hours to clean a place I paid an astronomical amount for. UNACCEPTABLE, I hope my family doesn’t get sick from how dirty that room was.

Not impressed. The room felt dirty and really used. The check in process was weird. They never told us we wouldn't be getting housekeeping or how to get clean towels, we had to ask a neighbor. One day we missed the towel pickup to get new towels and we missed our chance so had to use wet towels for 2 days. Didn't feel any sort of hospitality what so ever. Would never come back.

When we arrived on site a little earlier than our check-in time, we were told it would be a $50 charge. We decided to wait the 1.5 hours instead of paying, and walk the boardwalk. As we were walking away, someone yelled out, “YOU CAN’T PARK HERE!” After a short discussion with the staff about why our spot should be available since no one can park in their spot after checkout at 11, we decided to move the car and pay the $5 across the street. Later on, my parents stopped by the place to see our room. As we were talking outside, a staff member approached while on a phone call and asked my parents if they are parked in the lot (they weren’t) in an annoyed manner. The room was very clean, but we weren’t expecting a handicap room fitted with an indoor ramp to get to the bathroom and all the grab bars and railings. I may have missed this but it wasn’t clear on the website when booking. We had an issue with the refrigerator, which is a wine refrigerator when it was beeping. The same woman who yelled from the store answered the phone and told us it’s due to the door being left open. We fixed the problem and then she showed up at our door a little later, “didjou figure out the fridge?” Upon checkout, walking to the office, the same woman asked, “you checking out?” And immediately went into the room. We went to the store to checkout and gave the keys and beach passes to the staff after they finished a coffee order. We walked back to the car and saw the door open and the same woman reading our feedback on the comment card, shrugging and looking very annoyed with us. She looked out the door to is a few times as we backed out of the parking lot. It was very awkward to say the least. Very unprofessional staff, rude and did not ever feel welcome or hospitality. We loved the location but would not stay here again.

A very unprofessional, fly by night operation—no front desk, business office, or trained staff is present for check in or check out. Keys are left in your unlocked room and you’re told to just go in upon arrival with no formal checkin or identity verification, then, no invoice is provided at checkout. Other reviewers are correct that you will be arbitrarily charged added fees. If any other accommodation is available for your dates, this place is to be avoided.

DO NOT STAY HERE. Staff took FULL ADVANTAGE of me. I called two months in advance to book my rooms and the rooms were not booked properly. They didn't even take my credit card to hold the reservation. When we arrived, the woman who was checking us in said “oh that was the college kid who took your reservation. He screwed up.” She was aware how many people we were going to be in the room because we were discussing the parking situation. She knew we were 4 people and they were aware how people we were when I booked the reservation. But the college boy with the beautiful blue eyes screwed up. She still charge our room and then told us we could not stay and must get another room. She did this so we can book another room thinking we wouldn’t have any other options. I was taken full advantage of. We had no choice but to leave because I was not going to be charge another $500 for a room. They would NOT refund our money. DO NOT STAY HERE. I repeat DO NOT STAY HERE.

We stayed one night for a quick getaway. Everything was modern and super clean just the Hotel stock photos. Check in was easy and location is perfect if you want the quieter part of town yet still easy walk to a few of the best restaurants and a little further gets you right in the heart of the boardwalk. Coffee shop is a nice touch! Definitely would stay again. We hope to try the 2 bedroom full kitchen suite on the second floor one day. It looks amazing!

We were considering a romantic getaway here until I saw the premises littered with Cigarette butts. I guess the owners don't care about polluting. First impressions mean a lot. I`ll consider visiting this place when the perimeter is cleaned up. Hopefully, the rooms are kept clean. I`ll delete this review if they clean up the area in front of the office.

The location couldn't be better if you're looking for a quiet weekend getaway. It's across the street from the Jenks Inlet beach & boardwalk, walking distance from several great restaurants, you get a parking spot, beach badges, a clean, modern, spacious room, and it's dog friendly! We stayed in room #2 which technically had a water view from the door! The mini fridge is actually quite large (no freezer though), snacks provided in the room. for a fee as well as in the lobby/gift shop/cafe. A light breakfast can be bought in the lobby. Free bike rentals available if you are a guest. I loved that there was a full length mirror in the room. We will definitely be back and will recommend all our friends and family to stay at Casa Del Mar.

This place was very up to date and modern. We enjoyed the look and feel of the place. It was comfortable. I think that if as much attention that was placed on the decor was put on the functionality, that Casa Del Mar would be 5 stars! (Hope the owners take this under consideration because they would be more likely to get returning guests.) It was a great location. It was clean. The staff was kind. I was mostly disappointed by the cold shower and lack of storage for shampoo etc in the shower. There was slow internet and tv which showed they didn’t have the best wifi plan etc. A paved parking area with a bit more space between cars would be appreciated. An empty mini fridge with room for our own food would be ideal. If we wanted drinks etc we could easily come to your cafe. The lamp by our bedside had a bulb out and then when we replaced it still didn’t work. Seemed like the lamp was the problem. Attention to detail and a check that everything is working before guests arrive is suggested. The hairdryer attachment didn’t stay in and kept falling out…things like this… Investing a bit more into the functionality would give the place a higher quality, returning guests, and better reviews. So overall, i would say that there is a big need for improvement but we still enjoyed our stay.