Casa Das Arcadas

Stayed for a week in February 2024. Communication was excellent. No issues with the passcode. My room looked over the street but street noise never bothered me (I’m a sound sleeper). Lots of paid parking availability in the neighbourhood. Street parking is free after 7 PM. Everything is walkable. Shopping, food, pier, points of interest. I received a breakfast basket every morning by 8 AM. Water was hot. No signs of any insect infestation as mentioned by other reviewer. Room was cleaned every 2 days. The housekeeper was polite and efficient. This not a 5 star resort. It is located downtown so you get the good (location, culture, access to food and drink, walkability) with the bad (some panhandlers, people partying on the street, no room service or on site concierge). But I felt safe and the staff were only a WhatsApp message away. They responded promptly. This a 3 -4 Star hotel and I knew that going in. My 5 Star review is based on the fact that they provided what was promised. A clean room; great location; daily breakfast; and safety. I have already booked a return trip to their sister property, Casa Ateneu, for January 2025. Shout out to Elisabete, Hugo, and Nuno for their prompt replies concerning my recent booking. ( I had some difficulties with the foreign fund transfer!)

It was a very bad experience. When we checked in there was no light in the bathroom and no hot water. None of it was fixed the first night. Also there was a paper advising us of the termites in the building with the instructions not to open the windows and keep the ac at a low temperature. We followed the instructions but the next day when we came back to the room, it was full of termites. We had to pack our staff and move to another room at another building. The next day we had to move again. The manager offered a breakfast as a compensation for the last day. We had none delivered, we had to chase after the staff. It was delivered after 10 am. Same was for the door code. We always had to chase after people. The check out is at 12 pm but the cleaning lady was knocking at our door at 10 am. Extremely disappointing experience.

Faulty water heater that doesn’t dispense hot water consistently. Super small shower area. Sheets with stains and small holes/tears. Room had window but instructions stated that it should remain closed throughout entire stay due to termite infestation. No daily towels change. Stairs only accommodation. Not a con but a fact. Plus: convenient location in old town but no on site parking. Shared communal kitchen with water dispenser and fridge. Tip: Paid parking within 5minutes walking. Average 10-12 euros for overnight parking.

Non siamo stati nella struttura per cause di forza maggiore che non rientra ( secondo voi) nella politica interna.Recensione semplicemente per dire che non ho nessuna comprensione della vostra politica inutile. Vergognatevi. Avete fatto una pessima figura. Peccato, l'isola è bellissima, ci torneremo senz'altro ma non nella vostra struttura.