MarSenses Puerto Pollensa Hotel & Spa

Just back from a 5day stay at the Mar Senses Hotel. From the day we arrived till the day we left the staff couldn't be more attentive. Glass of prosecco whilst checking in was a lovely treat! Rooms lovely, pool area laid back and relaxing and hotel beautifully clean. Staff from management to cleaning staff were amazing and anothing was too much trouble. Will be returning, just wish we could have stayed longer.

My husband and myself regularly visit Puerto Pollensa and one of the highlights is an evening meal at MarSenses hotel. Everything is just wonderful, from the friendly welcome to the delicious food and relaxing ambience. A big thank you for making every visit so special.

We arrived at the Mar Senses before lunchtime and had to wait for our room as check-in wasn't until 2pm. However, we were greeted with a warm welcome and a Cava on arrival and were able to use the pool bar etc and store our luggage securely. Don't forget you have to pay the Tourist Tax on arrival and the hotel will copy your passports and return immediately. You can choose to open an account so that all the drinks/food you have can be charged to your room throughout your stay and you can pay on check-out which is 12pm on day of departure. There will be a courtesy room allocated for the day which you need to book if you have a later flight and a locked room in reception is available to store your luggage. We had requested a ground floor room due to mobility issues although there are still steps up to the ground floor in most blocks. We didn't have the best view (Block F on the end) although was partial pool view which I think we preferred than the roadside, the room did smell and feel quite damp as didn't really get the sun to it yet because we had hot weather, I can imagine during off-peak season this would be more noticeable. We also saw rooms that had larger balconies; two of which with sunbeds and parasols on overlooking the pool which if these are pre-bookable/guaranteed, would love to book one of those next time! If you are in blocks G,H,I,J then there is a lift up to the 2nd of 3 floors only but again there are some steps to contend with even if using the lift to get back down to rooms on the 2nd floor and more steps up to the 3rd. We had booked a Suite with separate bedroom to the lounge with sofa bed as there were 3 of us. However, note that there is no door between the lounge and sink/bathroom area so if needing to use the bathroom at night then it would mean putting on the light and disturbing the person sleeping in the lounge so we aimed to do this in the dark. The toilet and shower are behind a frosted glass screen separated from the sink area but the shower itself has a clear screen (see photo). The Junior Suites have an open clear glass shower directly within the bedroom area along with the bath and the toilet screen is frosted so you would need to consider what is best for you dependent upon the people staying together. There is an overhead shower as well as a handheld one with two dispensers with hair/body wash and conditioner as well as a small shelf to put your own bottles. There is a hairdryer (not very good so wish had bought our own) and a dispenser for hand soap, a large mirror on the wall behind the bathroom sink as well as a shaving/magnifying style mirror and socket on the wall to the side of the sink. There is only one hook to the wall in the bathroom (there are another 2 near the front door but some to hang towels/dressing gowns in bathroom/bedroom would be useful). The lounge contains a leatherette sofa/sofa bed, wooden dining table which had 2 leatherette chairs and a wooden stool, a smaller wooden coffe

A fabulous find! Second visit to the hotel now after staying for the first time last Summer and was impressed to see the amazing standards from last year maintained and additional things added that made the hote EVEN better! The staff are an asset! Jesus, Jesus B, Alba, Miguel, Franco, Marga and many more are so welcoming and genuine! You feel like part of their family. Nothing is too much trouble The food is out of this world! The buffet is regularly restocked and so varied! Many nights there were more than 3 different fish dishes on plus a delicious paella dish! The food is excellent quality and piping hot too! The chefs also offer an Al a carte option 3 times a week which is exceptional and restaurant quality! Evening entertainment is great! Really high quality performers and singers. Elevate in particular was a highlight! Excellent location minutes from the pine walk!

Do not hesitate in booking here. The room was huge and very clean. The staff are some of the nicest hotel staff I’ve ever met. The location is superb, just 1 street back from the pine walk and beach. The food is excellent and it’s just great value for money. Will definitely be staying here again, it’s easily the best hotel we’ve stayed at in Mallorca!

We had a great stay, lovely room with big comfy bed, great pool and restaurant. Very attentive staff at reception the bar and in the restaurant.( thanks to Sonia for being a great waitress). The included buffet had a great variety of food and changed each night. Thanks to all staff for making our stay so nice.