Ξενοδοχεία με Portimão Arena, Portimao

Modern, clean apartment with everything needed for a comfortable stay. We had daily cleaning of the apartment ”exchange of bath towels, cleaning of counters, floors and garbage collection. Some aspects that could improve, It has no magic wand, toaster, sponges and dishwashing liquid.

The fact that not check in/out is very uncomfortable. It is not hotel, don't call hotel, it's rooms in a building. I want to know if the costs caused by this voices return. After all, it's all perfect location, comfort, at last. I hope they will tell the passengers the first address that we should not go back.

Staff very friendly and always available. The rooms immaculate, comfy beds. Restaurant was excellent with a very good variety of food and not repeated in our 2 week holiday. Communal areas very bright and airy and plenty of space. Pool area was great. This was our second visit and we were a bit worried it may not be as good as before, however we would totally recommend and hope to visit again in the future.

A truly great experience!! Room was comfortable and housekeeping excellent. Well placed with a view of the Marina. The highlight of each morning of my 5 night stay was the Breakfast. Fantastic choice and everything well cooked and presented. The staff, particularly the trainees, were always friendly and obliging. I couldn't fault anything about the Breakfast at all. The situation of the Hotel was ideal for me but might not suit everyone as it was sited out of the Town. A beautiful beach was adjacent to the Hotel and even out of season there were a variety of Restaurants nearby. All staff, the Receptionists, Restaurant staff and Housekeeping were outstanding, always greeted me with a smile and very helpful.

We arrived around 3 p.m. and the person at the reception couldn't find our reservation made through Trip.com. With a lot of anger and insistence he told us that he couldn't do anything and that we had to contact Trip.com to solve the thing with them (after 9 hours of travel and all the possible confirmation emails). While I was waiting for Trip.com to respond to us, another person called us saying that everything was in order, that they couldn't find it due to a ”computer error.” Not an apology, nothing. The room was not bad, second floor, well located. Old hotel facility, the 5 stars are not deserved, honestly, it is a current 4 star, for the price paid it is fine. Good buffet breakfast, equally good and attentive service. We had a problem one day when they didn't make the room, we had to complain at 7:30 p.m. and they cleaned it and made it very quickly (and quite ”lightly”), but, well... We cannot comment on SPA, Gym etc since we have not tried those services.

Beautiful property right on Praia da Rocha. Excellent service at check-in, was given a quick tour of the lobby and room by a wonderful gentleman. Beautiful and tidy room, stunning view from balcony, though the small bathroom window opens into the corridor and at times there is an unpleasant odour from a pipe in the toilet. Breakfast was adequate and delicious, staff were helpful and nice. Overall a great place to stay!

Had such an enjoyable experience at this hotel from the moment we arrived we really enjoyed our stay breakfast was fantastic, fresh fruit, pancakes, best coffee, location perfect - Staff were so lovely and it was spotlessly clean can't wait to go back

Amazing hotel. Had the best time ever! The hotel bar was so good and such great service!

Imagine you're going to a restaurant, you order the seafood platter, and what you're served is two shrimp on a plate. You then complain to the restaurant that the food you were served is not what was on the menu. the response you get from the manager is that they did not print the menu and therefore, it's not their fault and there is nothing they will do. You pay the full price for something you didn't order. Most people would be annoyed by that situation, and that's exactly what happened with our reservation and how Fabio, the duty manager, handled the situation. We booked a frontal sea view from Agoda, but what we got was a side sea view with a frontal view of the highway, and bushes. We were later told the room we booked didn't even exist and that it was Agodas fault. When we informed the staff and spoke to both the manager Fabio and his colleague, we were met with zero understanding, and no customer service, at all. Even the colleague giggled in front of my girlfriend when they were discussing the issue which lacks professionalism. Later when I addressed this, Fabio said: ”no, that's not true, I heard the conversion” - he was sitting in the back of the office and was not present. It was even mentioned that they would be able to help if the booking was made directly with them - even know they couldn't explain how. The manager, Fabio, was trying to explain that it wasn't his fault, explain how the booking process worked - repeatedly - while taking zero responsibility or at least trying to find a solution - instead we were met with ”it's not my fault” ”we can't do anything” ”you need to make a complaint with agoda”. Overall, he was not interested in finding a solution that worked for both of us. We didn't even recieve an apology. This situation could have been handled so much better if Fabio had any understanding of customer service, specifically within hospitality. We had a confirmed reservation, everything was booked and there had been a mistake between their partner and the hotel - this is in no way the customers fault. I've since read a review from a year ago of someone with a nearly identical experience. Do not stay at this hotel. They will scam you and offer zero hospitality.