Home2 Suites by Hilton Portland

I would definitely stay there again. Room was large and had full kitchen for convenience.

First, the customer service was fantastic. Every staff member was, at minimum, friendly and helpful, but most went above and beyond. The condition of the hotel was okay. It appears to be an older hotel with some wear and tear in the rooms. Most of the wear appears in the bathrooms, but nothing that ruined the stay. It was small things like ripple in wallpaper and the bathroom lock being faulty. There was a continental breakfast, but it was quite up to the standards of other Home2 Suites we've stayed at. This appears to be because it's a smaller space than other locations. The food was decent for a continental breakfast, for the most part. The breakfast sandwiches were mostly pretty good, unless you got one that had been in the heated case for awhile, in which case they were dry and hard. However, the staff did refill the case with fresh sandwiches. There is one waffle iron (most of the hotels usually have between 2 - 4). They also offered cereal, yogurt, oa**eal, milk, breads for toasting, and muffins. We didn't use any of the onsite amenities, but they do have a pool, gym, and laundry room that we were told is free to use. The location was acceptable, but currently there is a lot of highway construction going on in the area, which had us a little confused since some exits are closed for repairs. Overall, I wouldn't object to staying at this location again.

It was a water spill constantly from the refrigerator, other than that it was Ok.

The check-in systems were broken. The room door did not close securely. The bathroom door did not close or lock. Exhaust broken , faucet in the kitchenette was loose. The place seemed falling part.

The access to the property was hard because all around the highway and street close to it were under construction. The room smelled like someone had smoked inside and the body wash dispenser was empty in my room and my friends room as well. The breakfast sandwiches were served cold. Other than that, everything else was good.

Room was clean but peeling wallpaper, light bulbs missing, rusty lamps. Needs some TLC. Lousy breakfast even by continental breakfast standards.

First day walking in the entrance sliding door didnt work. You had to open it manually. Got my keys to the room and it didnt work. Then got moved to another room and the room was so dirty and not even clean. Bed wasnt done and towels all over. Went to a third room and the sink was dirty. It seems someone barely shave.

There appeared to have been some sort of water leak throughout the hotel. We have stayed here before and have not had an issue with the condition of the facilities but this time it was really wet, mildew-y, musty, etc. Our room had an overwhelming odor and there was a damp aid bucket that the hotel had placed in our room but it was not working. I am an easy going traveler but this smell and the general lack of upkeep was dissapointing.

The staff was great and made my stay a little tolerable. Other than that the room smelled, the bedsheets were stained, no maid service on weekends, and there was mold everywhere (even on the ceiling). Will not ever stay at this hotel again.