Rodeway Inn & Suites Hwy 217 & 26 W

Moldy smelled horribly not good service fire hazards water damage in the room hole in are wall

I am writing to express my profound dissatisfaction with my recent stay at your hotel. While the member of your staff who managed my check-in process was truly wonderful and professional, the remainder of my experience was severely disappointing and unacceptable. I encountered several issues that compromised both my comfort and my sense of security: Accommodation Discrepancy: I had specifically booked and confirmed a queen-sized bed but was provided with a full-sized bed. This is a significant lapse in fulfilling a basic reservation requirement. Maintenance Issues: The condition of the room was subpar, with several light fixtures found to be broken or non-functional. Security Concerns: Most alarmingly, the exterior doors to the hotel were not secure. This is an absolute failure in providing a safe environment for your guests and is a serious liability issue. Finally, the situation during my intended departure was baffling. Upon attempting to check out, I found both the main front door and the interior door to the front desk area were locked, necessitating that I knock and ring the doorbell to gain attention. This is a highly unprofessional procedure that caused an unnecessary delay and inconvenience during a key transition point of the guest experience. Given these fundamental and serious failures in security, accommodation, and service standards, I must inform you that I will not be booking this hotel again!

Initial room I was in did not have a working toilet or any hot water. The room I was transferred to appeared to be a remodel in progress. It needs usb ports and the hair dryer does not work. The fridge is in need of a defrost although it works. Both entry doors do not appear to be very secure. They lock, but it looks like they had a makeshift repair job on the upper latch. Room was cleaned well. Website needs to remove kitchenette from the description.