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"I'm Japanese, but thank you for your kindness. Despite late arrival at night and early departure in the morning, the shuttle bus was running to the airport, which was very helpful! I want to use it again. Thank you very much!"

"I had a very pleasant stay at this hotel and would definitely recommend it to others. The rooms were clean, spacious, and well-maintained, with all the necessary amenities for a comfortable stay. The staff was extremely courteous and always ready to help, which made the experience even better. Check-in and check-out were smooth and hassle-free. The location of the hotel is also a big advantage, as it is easily accessible and close to key areas. The food quality was excellent, with a good variety of options available. Overall, it was a great experience, offering good value for money, and I would happily stay here again."

"I am writing to formally express my serious concern and disappointment regarding the handling of my personal belongings left in the refrigerator during my recent stay at your hotel. We stayed at Hilton Portland Downtown from December 23 to December 24, occupying Rooms 416 and 417. Upon checkout, a full box of prescription medications was accidentally left inside the refrigerator in one of the rooms. I want to be very clear about the nature of these items: The box was full and intact It contained injectable prescription medications, clearly medical in nature The medications were stored inside the refrigerator, not left out in the room These items were obviously not trash and are easy to identify as medical supplies Given these facts, I find it extremely concerning and unacceptable that: The items were apparently discarded or mishandled, and No attempt was made to contact me to confirm whether these medically critical items should be kept. At a minimum, I would expect hotel staff to recognize that refrigerated injectable medications are not garbage, and that such items require verification with the guest before disposal. The failure to do so reflects a serious lack of care and responsibility, especially considering the medical importance of these medications. These medications are essential for managing chronic health conditions, and their loss has caused significant distress and inconvenience. This situation could and should have been avoided with a simple phone call."

"The hotel is situated 10 minutes drive from the airport. It is also very fast to drive 10 minutes from Costco, and it is more than ten minutes from Wal-Mart. Overall, the location is good. In addition, the hotel is quite quiet and not noisy. Although it is a good front desk service near the airport, there is a laundry room. Self-service washing. "

"The service is great and intimate! There is warm music and lights as soon as you enter the room. The key is! Music is Liang Zhu! So sweet. I don't know if the hotel is Chinese because I saw the customer information. But that moment was really intimate! Instant favorability soared."

"over charge for requesting early check-in and offered upgrade which was not satisfactory.  Was not welcoming; .no service available.  Said free coffee! went there twice, both times was not available.  There was one person in the lobby to assist customers.  Did not have a great experience as had before."

"The room is clean, spacious and comfortable. The breakfast is a simple American meal. The flight was delayed and we were able to check in quickly in the middle of the night. We helped to solve accommodation problems. It is worth recommending"

"The surrounding area is a residential area, so it's relatively quiet. There are Thai restaurants nearby. Facilities: Average Cleanliness: Average Environment: Average Service: Average"

"Perfect room size for my family with two youngsters. Bed comfortable, room clean and everything looks perfect for us. Breakfast great and all good. I will comeback and stay at this hotel next time."

"I stay at this hotel every time I come to Portland. There is a shuttle bus at the hotel airport and the front desk is very friendly. There is a restaurant in the hotel. I think the food is pretty good. There is also a lake bar outside the restaurant. It is a special experience to eat in the evening while looking at the lake view."