Charlie Porto Alegre Moinhos

Golpe

The fifth apartment we stay in Charlie in the last two weeks and now I can definitely say it was not a coincidence: this the worst administration I’ve seen in a so-called hotel in Porto Alegre. The last straw happened this morning. After a night with my neck itching, I realized that our pillows had no pillowcases. In other words, we were sleeping over pillows where hundreds of other people slept without ever been washed. It happened in the previous apartments here but I thought it was just a mistake. Well, what about these other mistakes: •⁠ ⁠no face towels •⁠ ⁠⁠broken TV control (no TV) •⁠ ⁠⁠hangers missing/stolen •⁠ ⁠⁠no internet, despite entering the password successfully in four of the available Charlie networks with no internet connection •⁠ ⁠⁠clogged and dirty shower (the former happened because of the latter since the heavy dirt started to came up from the flooded drain) •⁠ ⁠⁠lots of flies in the bathroom, something I experienced and complained all the previous times here •⁠ ⁠⁠the cheapest linen I ever slept in, as thin as a disposable one. This last one I can survive, but it just shows how cheap Charlie is. •⁠ ⁠⁠one of these stays I saw one of the maids, who was looking for something under the bed, use a new pillow from the recently bed ready to receive new guests to use the cleaned pillow to knee on the floor while looking under the bed. Bottom line: if you plan to save some bucks to stay in Charlie, I’d recommend you to, at least, bring your own pillow covers and towels. You can always buy some disinfectant/bleacher to clean up your sink and shower to your regular standards.

There was no Wi-Fi in my room nor TV conection, when reporting the problem I was lead to a representative in another state and he could not fix it. The door was broken from inside, not safe although the building has security. Dirty bathroom and floors, really dirty. There was a nespresso coffee machine with specific refills, not enough coffee for the days and inability to make coffee due the specifications, and at the laundry there was disrespectful owners/rentals disrespecting my guest rights. This was the worse I wish get money back from the days without Wi-Fi

Great little flat to stay. Good amenities in the property.

that was very nice place to stay!

No parking available (even though they offered last week and despite plenty of space available in the building) and very poor security to enter the apartment (all apartments have the same basic 2-digit code, varying only the apartment number). Definitely not recommended this level of exposure in Brazil

Excellent, even in soft opening! All very automatic. In and out with no hassles. Codes to door and WiFi prior to arrival. All works well. Rooms impeccable. Nice area of Porto Alegre

Great amenities, brand new apartment

Recebemos um primeiro apartamento sem Wi-Fi, sem controle da TV, sem toalhas, com chão grudento/ensaboado, batente solto, cobertor fedendo a xixi entre tantos outros problemas. Informamos e nos confirmaram a substituição no dia seguinte a um apartamento deluxe. Fomos migrados para outro apartamento também com problemas de limpeza e muito aquém do prometido. Apartamento padrão e não deluxe. Atendimento péssimo e ineficiente. Mentiras e falha nas informações passadas. No segundo apartamento não havia sequer água quente. Feita nossa reclamação a solução proposta pelo Fornecedor foi a reacomodação em outro prédio, em bairro muito distante dos compromissos pessoais/profissionais e em apartamento de qualidade inferior.