Hotel Villa Romana

Very lovely hotel and extremely friendly and helpful staff. Perfect for visiting the Valley of the Temples and the Scala dei Turchi beach nearby. Highly recommend.

Excellent

Ottima struttura fronte mare.

I recently had an incredibly disappointing and frustrating experience at Hotel Villa Romana. Not only was the stay itself subpar, but I also encountered a serious issue with theft and the hotel's refusal to address it appropriately. 1. Theft of $500: During booking, I was overcharged by $500. I immediately reported this to the hotel management, expecting a swift and thorough investigation. Instead, I was met with indifference and denial. The staff was completely uncooperative. 2. Refusal to Refund: After numerous discussions and escalating the issue to the hotel manager, it became clear that they had no intention of compensating me for the stolen money. The manager was dismissive and refused to take responsibility or offer any form of reimbursement. This level of customer service is completely unacceptable, especially given the seriousness of the situation. 3. Poor Customer Service: Apart from the theft, the general customer service at Hotel Villa Romana was extremely poor. The staff were unfriendly and unhelpful, making my stay even more unpleasant. Simple requests were often ignored or handled with a bad attitude, which further tarnished my experience. 4. Room Condition: The room itself was below standard. The cleanliness was questionable, with dirty carpets and a musty smell that persisted throughout my stay. The bathroom fixtures were outdated and poorly maintained, adding to the overall discomfort. 5. Lack of Amenities: The advertised amenities were either unavailable or not as described. The so-called fitness center was a joke, with broken equipment and inadequate facilities. Additionally, the Wi-Fi was practically non-existent, making it impossible to stay connected for work or leisure. 6. Noise Issues: The noise levels in the hotel were disruptive. Thin walls meant I could hear everything from the neighboring rooms and hallways, making it difficult to get a good night's sleep. The situation was exacerbated by the hotel's location near a busy street, resulting in constant traffic noise. Conclusion: My experience at Hotel Villa Romana was nothing short of a nigh**are. The theft of $500 and the hotel's refusal to address the issue or provide a refund is a serious concern that future guests should be aware of. Combined with poor customer service, substandard room conditions, and misleading amenities, I strongly advise against staying at this hotel. Save yourself the trouble and look for accommodation elsewhere.

The hotel provided excellent services at all times. Breakfast was good and with sufficient choice. Rooms and surroundings clean. Situated close to the sea and with great views. The hotel provides a good dinner. Bar services could be better.

Great hotel right on the beach. As it was November there were hardly any bars/restaurants open in the evening as they had closed for the season. Hotel was lovely

Parking was easy although it was out of season. Right on the beach front. Hotel was clean and comfortable and offered a good breakfast.

Aircon not working for our 2 nights stay. I think it was since a few days looking at the comments. Nobody seems to care. They say it will be resolve by tomorrow morning (everyday) and that it’s not that bad…!! It was 28 degrees in our room. Our 7 months old baby is sleeping very well at night usually, and those 2 nights were terrible. Otherwise, the pool was very plaisant. Restaurant was ok, I would suggest to go explore other restaurant on the boadwalk.

Non-functional air conditioning, uncomfortable mattress, balcony communicating directly with the neighbors, shower door stuck in my hand.