Ray T
8 Οκτώβριος 2023
This hotel is a big No-no! Please stay away for your own sake as your stay here may ruin your entire experience in beautiful Prague. I cannot hide my disappointment. We arrived last night, expecting to see a clean superior room but found a room with filthy stains on the sofa. But this is not the biggest problem with this hotel. There is no hot water and the staff are dishonest about this issue. We accepted to be moved to another room, however, it is a downgrade, of which we were not advised in advance and when I raised the issue, the receptionist did nothing about it, not even a partial refund. The water in this room is tepid and you can only have a minute shower without feeling too cold. When you go down at breakfast at 8:50 you will not find a free table to sit and will have to wait. The breakfast, I would not recommend, probably the worst I’ve seen in a 4 star hotel. Do not waste your money! Don’t ruin your Prague experience!
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