Επισκέπτης Χρήστης
23 Αύγουστος 2023
A terrible mishap happened to me and my family on 16 August 2023. The fact is I am Ukrainian who sent her son to Prague to continue his studies interrupted by the war in Ukraine. He was 17 and left for Prague in March 2022. Now he is a student at The Prague Technical University. I hadn't seen him for a year and 5 months. At the beginning of August, my son, Valentyn, booked a room in hotel Krystal, Prague. He thought he had booked for three nights of 16, 17, 18 August 2023. On 16 August, my elderly mother, my daughter and I arrived in Prague for the first time to visit him. We came to the hotel, and at the reception, we found out that my son had confused the month and had booked on 16, 17, 18 September. We were shocked considering we were exhausted after a 30-hour bus trip from Kyiv. I also realized that according to their rules, they were not going to return money in case of canceling the booking. No doubt it is a huge financial burden to our family at the moment. What is appalling is that nobody at the reception didn't offer us any help, even a glass of water for my mother. They just let us go nowhere. I wrote an email to the hotel on 18 August, attaching our bus tickets for the dates in August. Nobody bothered to respond, not to mention offer at least partial reimbursement, considering there is a month ahead before 16 September.
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