Home2 Suites by Hilton Prattville

We loved it! It was clean and the staff was very friendly! They even had a gym that I worked out in. We will definitely be staying again!

Desk clerk gave us the wrong key cards so we couldn’t get in the room initially. He then laughed at his mistake w/o apologizing. Food at breakfast was marginal in both taste and quantity.

Checked in on the 12th to an uncleaned room. They gave us another room that had dead bugs all on the floor.. Put us in another room where the heater went out and also dead bugs. Down to 67 degrees on that night. Tried calling the front desk at like 321 am with no answer. They finally answered and stated that noone works the desk at night which was absolutely a lie. Asked to have the room vacuumed out twice but it never got done. The first night was supposed to be compensated but when i got my printout of my stay, i was billed and not compensated.. I can say that two out of the 5 people i interacted with tried to help but their efforts failed.. Very disappointed in the staff and my overall stay.

The property overall wasn’t terrible. The continental breakfast wasn’t that great and had very limited options and the room had a VERY musty/moldy smell. Parking was difficult, but the biggest issue I had was the elevator made a lot of concerning noises and seemed to be barley holding on.

I had a wonderful stay! Beds were Comfty, shower was nice, and the front desk rep was very nice and welcoming. It was a nice stay considering it was my first time in Alabama!

After booking this property on ******* and arriving the gentleman at check in could not find our reservation. He looked for several minutes and told us we were not in their system and I would have to contact *******. I was able to call and talk with an agent from ******* who found our reservation and was able to give me a confirmation number for the hotel reservation which was different than my itinerary number. I returned to the check in person and he still couldn’t find it. He then called someone else with the hotel and told them the situation and then entered our confirmation number somehow and miraculously there was our reservation all along. Obviously he did not have a clue what he was doing and what should have been a 5 minute transaction turned into a 30 minute ordeal. Now onto the room. The carpet had numerous stains all over it. It was disgusting. One of the two bedspreads also had a very noticeable brown stain on it. Again, disgusting. The bathroom door was the sliding barn style door. Somehow it was stuck and would not budge so it could not be moved or closed. The hallway smelled like somebody has been cooking spaghetti out there and you could clearly hear the people moving about in the room above us. The next morning the temperature outside was in the upper 20’s and it was cool in the room so I tried to switch the thermostat over to heat which did not work. I then tried to turn the AC up but it continued to blow cold air. The breakfast bar was lousy and late

There were personal soaps left by previous travelers left in the shower, they were on top of the soap dispensers and a bit hard to see, but there none the less. Also, would love to see some other food choices for breakfast, ie scrambled eggs, meat choice, sausage gravy, etc. Not just this location, the meal has been standard at each location we stayed at during this travel. Overall we really appreciate the welcome our dogs receive (although a bit pricey). The size of the room is wonderful and appreciate the kitchen area.

Great hotel. Breakfast could be improved. Pre-packed egg dish was so salty we could not eat it.

Our room wasn’t clean. The legs on the table were covered in filth.