Hotel Garden

If you're a family with young children, **avoid Garden Hotel at all costs**. Our experience was far from family-friendly, and it was clear that this hotel does not prioritize the well-being or enjoyment of guests with kids. At the outdoor pool area, we were instructed to sit at the back because the music was deemed "too loud for children." The reason given was that the area was filled with **20-something singles** indulging in expensive champagne and other alcohol, with little regard for families. To make matters worse, many of these younger guests weren't even staying at the hotel. The pool area was littered with bottles, creating a hazardous environment, and the music was blaring, making it impossible for us to relax or keep an eye on our children. The **management’s attitude was incredibly dismissive**. When I politely asked if the music could be turned down slightly, my request was not only ignored, but I was also met with rudeness that left me shocked. The **arrogance of the management** was astounding, and they seemed completely disconnected from what was happening around the pool. Their only concern was catering to the younger crowd who were spending money on drinks, with **no consideration for families**. In addition to these issues, the **parking situation at the hotel is a nightmare**. It’s overcrowded and chaotic. On one occasion, our exit was blocked by two cars belonging to people who weren’t even staying at the hotel. The security and reception staff were running around like headless chickens for about an hour, trying to find the owners of the cars. There seemed to be no real systems in place to prevent these problems, and the staff offered no solutions to the inconvenience caused. In summary, if you're looking for a place where your children can enjoy a safe and comfortable environment, Garden Hotel is definitely not it. They are solely focused on creating a party atmosphere for younger guests, with **no consideration for families**. The lack of organization and care in both the pool area and the parking situation only adds to the frustration. I would strongly recommend looking elsewhere for your stay.

First time in Kosovo. It blew my mind....so modern and beautiful. This hotel has a stunning interior. I was super impressed. The front reception staff was friendly and she was very helpful. We had dinner there. I would rate it 7/10. It was tasty and the prices are very good . Breakfast was included and it was a great selection, also way more than the usual included breakfast when traveling. Presentation was very nice too. Our bedroom was beautiful. The mattress was just too hard (firm)

The service is excellent, by all the staff, particularly Yll at breakfast who looked after my coffee needs every day. The reception staff were also very welcoming, helpful and informative. Hotel is not situated in city so be prepared to taxi to anything you want to see.

Friendly staff who couldn't do enough for you. Spotless hotel with great spa facilities and fantastic food and exceptional value for money. I will be staying here again and would recommend it to others.

Terrible Hotel, with terrible employees! Very arrogant and not customer oriented. This is the last hotel to stay in Prishtina. We‘re living in 2022 and they are still living in a stone age. I absolutely wouldn’t recommend anyone to stay at this hotel.

Great and nice poolarea. The personel is the worst, non helpful and most nonchalant. Had money to spend but never here. 25€ for entrance. There are alot better 5 star hotel in this city. If you want bad service this the place. We were about 10 people but no service