Επισκέπτης Χρήστης
19 Οκτώβριος 2023
It’s an average hotel, for the same money you could find something better. The main reason I won’t be going back, is due to staff thefts and poor customer service. I checked out the hotel on Wednesday at 5pm, at exactly 6.03pm I was on the transfer bus to the airport and realised that I didn’t pack mine (and my partners) sunglasses. They had been left in our room, I was 100% sure of this because I always pack them in the same location in my suitcase. So, I emailed the hotel straight away and informed them. The next day and they never responded to my email, so I chased them again but I still didn’t get a reply the following day. I called them twice and they kept stringing me along and didn’t seem to care. Eventually on Monday (5 days later!), they said the room was empty and the sunglasses aren’t in there! The only person that could have taken these glasses are the staff/room cleaners. I’m extremely annoyed because you’re supposed to be able trust these people. Please note: I’m not labelling ALL the staff, I believe there must be a bad apple in the team! So if you decide to stay here, then I would advise you keep your personal belongings in the safe or on you at all times.
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