Επισκέπτης Χρήστης
31 Ιούλιος 2023
We booked a bungalow for the whole month of July, just like last year (only that this year for the same period and the same mobile home we were charged 1300 euros more). Prior to our check-in, we got an email informing us that this year's check-in would be from 6 PM. Now, for a family with a loaded car and a bungalow to "set up" at 7 PM, this is rather inconvenient, especially considering that the day was paid in full. Despite that, they won't let you park inside or at least drop your bags at the bungalow. I wonder how families with young toddlers can manage, especially if they need to take their afternoon nap. During our stay, we have been robbed twice (we also identified the culprit and notified the police of course, he was not a guest) and to our surprise, we found out that there are no CCTV cameras on the premise aside from those at the entry bars. Someone also stole our bike at night, regularly locked and left leaning to our bungalow's fence, the management response? It was our responsibility to safeguard it and therefore we were asked to reimburse it. Other than locking it and leaving it in our "residential" area, what more could we have done? Several streetlights are not working anymore, leaving some streets in the dark. Isamar is officially a 5-star village, but it does not include anything in the price, whereas in other villages at least one gets a bike and/or use of a beach umbrella. An energumen of German origin with obvious mental issues assaulted me and my son because he accidentally stumbled upon his daughter's foot (my child is 2 years old). Despite my apologies, after 10 minutes of prophanities and threats screamed at me I thought I'd better look for security..... security is nonexistent, exception made of two gentlemen driving a golf car and patrolling the streets at night, but as a matter of fact, a guest does not have any way to reach out to them. The management doesn't provide any number or way to communicate with them if needed. The food served at the various restaurants/cafes on the premise is objectively bad and expensive, as you will read in other reviews. If you need extra sheets you get charged 40 euros or so. Extra cleaning (bear in mind that we stayed for 4 weeks) is 60 euros. At the time of check-out (unlike last year), we were told to leave the village immediately and that we wouldn't be able to access their services for the day. The only positive feedback I think is due is for the young staff members, all very cordial and professional and nothing but lovely towards my son. In conclusion, for what they charge this place is definitely not worth it. An opinion shared by the many guests we happened to talk to.
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