Finch Bay Galapagos Hotel

Finch bay is a fantastic hotel that I will definitely recommend to anyone going to Santa Cruz. We stayed for 2 days and I wish I had longer. Firstly it’s on its own little private area (with a free private boat that you can take to go back and forth). Takes 5 mins. Quiet and relaxing. Also the staff sets you up so you don’t have to worry about getting back to the hotel in case you don’t have service / wifi. Amenities wise it was 10/10. The pool and loungers were great. The rooms were beautiful and clean. Comfy bed and pillows. The staff were all amazing! Very helpful, very nice. The restaurant was one of my fav meals in the Galapagos. Highly recommend the tuna tartar and octopus. If you’re going to Galapagos, definitely stay here!!

My husband and I celebrated our 15th Anniversary here and we clearly made the best decision ever! From the time we left the airport until the time we headed back to Quito, the service at this resort was nothing short of Amazing!! Special shout out to the MVPs of Finch Bay! Cesar, Patty, Miguel, Hilda, Wagner, Jorge, and Ms Grace! They went above and beyond to make sure that we had a wonderful experience! Definitely no need to go anywhere else for food or drinks! Just top notch!

The Best Service and Lodging Experience I Have Had in 40+ Years of International Travel! I’ve never felt this way before, but only rating the Finch Bay with five stars is an injustice to the superb quality of service and experience that my wife and I received during a recent stay. If there were the possibility of giving the Finch Bay ten stars, I would give it ten stars, as the experience was definitely a perfect “ten”. Truly exceptional service not only meets a guest’s needs, but anticipates them. I could go on for pages describing each day how the Finch Bay staff anticipated our needs and provided excellent service and solutions, so I will have to limit myself to a few examples. Small examples include a staff member walking by the pool and noticing that my wife had entered with her glasses on, and was setting them on the edge. He volunteered to take them over to the table between the lounges where we had our things. As we were walking to the pool, a staff member passing by picked up towels from the fresh towel bin and offered them to us, or took our used towels graciously from us when we finished swimming and placed them in the used towel bin. The breakfast wait staff learned what we liked to drink in the morning (black coffee for me; chocolate for my wife) on the first morning, and offered us these choices each morning when we sat down for breakfast. I never had to ask for more coffee or catch someone’s attention for some matter; the staff was always looking to see if they might be of service in some way. The Finch Bay breakfast was extraordinary with so many different homemade choices available, breads, rolls, waffles, pancakes, freshly squeezed juices, ceviche’s, build your own omelets, bacon, yogurts, even cooked vegetables and seafood. Travel from the Finch Bay to Puerto Ayora is by Finch Bay’s water taxi, which is at the disposal for guests. If the taxi is not at the dock from which you embark, you can call the front desk and request service. The Finch Bay also has a WhatsApp profile that also allows one to get in contact with the front desk for requesting a taxi and any other matter. However, my wife and I initially struggled to get our US iPhones working to contact the Finch Bay front desk, so the staff just gave us a loaner phone each day to use for free, and re-charged it up each night so that it was ready to go. Have any of you ever had this kind of service? I hadn’t! And it made is so much easier to enjoy going into town each day for shopping, excursions, dinner, and so on. One of the water taxi drivers knew that we wanted to work on our Spanish, and so each time we road with him, he would ask us some simple questions about what we had done or were going to do. His English was fine, but he made an effort to help us in this small way. It was our 50th wedding anniversary, and when we checked into our room, there was a hand-written card welcoming us to the Galápagos and wishing us continued happiness. Moreover,

Finch Bay Hotel is AMAZING!! We knew land based Galapagos is not what most opt for but I couldn’t have imagined anything better. First, the staff at the hotel is top notch. Every single person was kind, helpful and patient with us practicing our Spanish despite their fluency in English. I wish I could name everyone because they each deserve a mention. Second, the food for all meals that we had was absolutely delicious with excellent service. Third, the hotel itself is idyllic. Very pretty, comfortable rooms, suites bigger than rooms but all with same sized balconies with hammocks. Great pool and right at beach in protected cove. Fourth, travel to and from sounds daunting but was seamless, easy, friendly, timely. Water taxi is complimentary. Fifth but SO IMPORTANT, the Sea Lion Yacht trips through the hotel are incredible. The boat is comfortable, spacious, yet intimate. Guides provided depending on number of people. We were with Valentin for our boat trips as well as privately for two days on land. He was wonderful. We all miss him already. So kind, friendly, warm and informative. On the two other days we were with John (airport to hotel via lava tubes and highlands with manzanillo tortoise reserve) and on the Angelica boat with Edwin. Both also excellent guides of the same caliber as Valentin. Last but not least, the scenery, animal viewing and overall experience with Finch Bay cannot be topped. Best family vacation for 15-76 year old party of 5!! Thank you finch bay!

We had the pleasure to stay at this fine resort before and after our diving liveaboard. Everything was just about perfect - the staff was so friendly and kind, the pool area was gorgeous and fantastic restaurant. We had two minor hiccups and I was so impressed on how they handled things as they really went the extra mile for us. Do not hesitate - this is by far the nicest hotel on Santa Cruz and worth every single penny. If we ever have the occasion to go back, we won't hesitate.

Thank you for making our last few days in Galapagos perfect. After a busy cruise, we chose the perfect place to relax before heading home. The hotel is beautiful. The pool are bar area is spacious and we loved relaxing there. Everything was spotless. The food was all of a very high standard, including breakfast. But what makes this hotel is the staff and service, which was simply outstanding. Highly recommend.