Happiness17784398111
1 Μάρτιος 2024
This is a wonderful hotel – not the most expensive, nor is it one with the most facilities, but if you’re looking for a relaxing experience away from the multinational chains and their impersonal service, look no further. Hotel Tigaiga is family run, and the staff act as if they are part of that family: friendly, helpful and professional, they always appear to have time for you and for answering any questions. As my birthday occurred while we were here, they even gave me card and a beautifully wrapped present! Everyone we dealt with from reception, to cleaning, to waiters and management all seemed to be pulling in the same direction: to please the customer not just their bosses. The building itself is nothing special (though thankfully low-rise: only 3 stories) but it’s well designed and decorated inside, and set in its own gorgeous, extensive tropical gardens. Opposite the hotel is a small park with a network of trails that were well used when we were there by dog walkers and runners prepping for the upcoming Santa Cruz marathon. Despite giving the sensation that you’re miles away from the hustle and bustle of the town visible below, the walk down is quite short (although it feels far longer on the way back after a couple of cervezas!). Breakfasts are excellent (a huge array of breads, pastries, cereals, yoghurts, meats, cheeses as well as the option of cooked) and they were happy to offer me oat milk for my coffee as an alternative to the usual long life dairy milk. They’re very good on little touches that remind you they’re independent, such as the little decorative individual flower blooms dotted around the bathroom, and the huge bunch of bananas fresh off the tree hanging outside reception of you to help yourself. We had dinner twice at the waiter service restaurant (there’s a separate buffet for those on half board) and we both agreed that the food was better than any of the places we ate at in town. If there is one criticism, it is that the restaurant and its accompanying bar service were clearly understaffed; trying to attract anyone’s attention to get a table or to order a drink – or even to ask for la quenta - was often greeted with a look of panic, or a look away to avoid eye contact. The separate bar behind reception wasn’t staffed at all – drinks had to be brought up from the restaurant bar which must have been even more panicky for the staff down there! However, if you prefer to have your drinks delivered pronto, Alberto’s Bar and Terraza Taoro are both a hop and a skip away and both have great views of the town and the setting sun. We left after 5 days wishing we’d booked for longer – we’ll definitely be back!
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