Grupotel Cinco Plazas

Staff were all very friendly, place was kept clean and tidy. All the pool areas were kept clean and was plenty Sunbeds to go round so not the usual fight to get one! There was a lot of reserving for Sunbeds but we always still managed to get one. Great views from looking out from all over close enough to main strip but far enough away you weren’t interrupted by it.

Very friendly and helpful staff, the apartment was spotlessly clean and the beds were very comfortable. The main pool area can get quite crowded and there is always something going on for kids. The area where we were staying was thankfully quieter and we always managed to get a sunbed. The pool area is very well kept

Currently staying here and it’s a nice place but the attitude of the staff is such a let down.. we are a family with 3 children and the reserving of sunbeds situation is just insane. For 2 days in a row now we haven’t been able to secure a place by the pool due to other selfish grown adults ‘reserving’ sunbeds by 10pm the previous night, leaving our children and ourselves disappointed. I brought this to the attention of the staff twice now and they just say “nothing we can do, it’s a problem, people don’t listen to rules”. The staff chain the sunbeds together in the evening to prevent this happening but some are left unchained and even the ones that are chained get broken, it’s crazy! The same goes for the umbrellas. They also get ‘reserved’. So unless we stoop to their level and physically break chains off sunbeds tied together the day before in order to guarantee a place by the pool and some shade for our children then we won’t be getting one. Call it sad but this morning I counted 79 sunbeds around the pool, all ‘reserved’ with towels and only 3 were occupied. We have paid the same as everyone else to be here but unfortunately some people feel a sense of entitlement and have zero shame. The staff could not be any less bothered about this and it’s such a shame as it’s a nice property but be aware if coming here that you may not be able to relax poolside unless you’re happy laying on the ground looking around at empty sunbeds with towels. AVOID !