Arrecifes Suites

We stayed in the old part of hotel - room 114. Possibly the newer building would be better. We had one towel for 4 days 3 nights . Shower was in a Closet with wooden door and leaked water all over room- which was surprising any water got out as the shower barely trickled water. I can pee harder than that 😳 Couldn’t even rinse soap off- (by the way we had to go to grocery store and buy a bar of soap- so bring a bar …nothing is provided for shower. We did appreciate the 5L drinking water that was provided. We never got maid service once so our bathroom trash was overflowing with toilet paper - as they don’t want you to flush it. A daily cleaning and empty of that trash would’ve been appreciated . The beach was enjoyable and the pool at the other building seemed okay. About 60 % of beach chairs have backs that work - 40% broken. The bed was very hard - enough to sleep a couple hours per night. And the curtains are very thin so outside lights shined in all night. Felt like daylight while trying to rest. Also, when using bathroom sink it leaks underneath so your feet will get soaking wet and floors slippery. Reception staff was nice. Won’t be back to stay here. We will come back to puerto Morelos as it was lovely. Quaint and clean town- nice locals- bikes to rent - snorkeling first class -

We stayed six days and did not have hot water for showers or washing throughout the stay. One of the days the water in the shower completely stopped and another day the toilet leaked. Staff responded quickly to fix both of these issues. The kitchen had many ants so all food items had to be kept in the fridge. The view from our room was beautiful and just steps away from the beach. Lawn chairs were available for us to use at any time.

Spent 9 nights in February. Room was clean and had all the advertised amenities. Staff were polite and helpful. Beach was right there and beautiful. Location was quiet and only a few minute walk to anywhere. Really enjoyed our stay.

We stayed at Hotel Arrecifes from February 24 to March 02. It was an excellent vacation and the accommodation was excellent and as advertised. The staff were very friendly at check-in and really any time throughout our stay. We were in building 2 which is a couple minute walk to the beach with full access to the beach chairs. Our room was a 1 bedroom junior suite with a city view. The room was big with a nice sitting area. The kitchen had everything we need to make our own meals as needed. We were allowed to stay a little longer in our room after check-out as our flight was not leaving until 20:00. So that was great. Our only minor concern was that the mattress was much firmer than we were used to but that a general issue at most accommodations. Overall, it was an excellent experience. If you want a clean, convenient and affordable accommodation without then I would recommend Hotel Arrecifies. We would definitely stay here again.

Shower was almost non-existent - shower head was so far above and water pressure so poor, barely useable. The smell of sewer in the bathroom was often overwhelming!!! No one ever came to clean room or empty trash - had to ask for the one time the cleaning was done! Did note several cockroaches in kitchen. Wi-Fi was poor and spotty. Even though we requested help in getting our luggage downstairs (and a young man was standing by when request was made), no one ever came to assist. Would NOT stay at this hotel again and the price point was way too high for this property. Staff, overall, was pleasant enough and the premise felt safe.

The room felt like a jail cell with no windows. The bed had bugs and was full of hair and the bathroom smelled like sewage. We had to move to a different hotel because there was no way we were sleeping there. Hoping ******* will refund me.

It’s all about the beachfront!! Wonderful sea views and literally 40 steps to the beach. The accommodation is quite modest. Kitchen facilities could be developed.

The BEACH! The beach access and views are amazing. Two beach bar/restaurants are very close by, and it's a short walk to the town center. The Arrecifes staff is excellent, they are easily accessible, and provide great service. The units do show the usual and normal wear-and-tear of constant salt air exposure and Caribbean weather, but everything is clean and comfortable. I have stayed at Arrecifes seven times and plan on returning.

The room we booked was indeed tiny and in the Annex building however the photos online are misleading…the room was dark and in a corner. The size was so small barely a bed could fit. The window was blocked which meant no place to exit if an emergency occurred. We only stayed 10 minutes and checked out. Unfortunately we will still charged for half of our stay….this is not a suitable room and should not even be considered one, especially at the price that was charged.