Blue JackTar

The quality of the man power at the hotel, they were kind, competent and ready to help. I have stayed there before many times and I have never being disappointed

The location is great. I loved that it wasn’t an all-inclusive because I didn’t feel obligated to eat on-site, however, we had dinner on site every night and the food and service was excellent.

This establishment is false, the pictures are false and it’s under renovations and construction . It’s unfortunate cause will and the staff we met were terrific and so nice but the establishment and rooms and amenities itself is all a lie . The room looks like project based rooms unless you ask to be in a villa the first night the drains didn’t work and the floors were brown in the room I complained due to the second night my toliet was flooded and I had to move to a villa in the middle of the night . The villa was nice and comfortable the tv only in Spanish and there no Netflix , or other media , but the WiFi still didn’t work in the villa the WiFi never worked it was horrible . The staff were accommodating but I had to complain in order to get the right services. The pictures you see are the condos that people brought and you can rent them out sometime on air b n b. As well as when you look on Til Tom those are the condos. The swim up bar doesn’t exist is out of service and will never work . There no convention ac center you eat breakfast outside as a buffet and no center air there is a fan . Cabana are nice but need to be renovated. This entire hotel is under construction and the gym you have to make reservation, its in a Construction site and looks like a hole in the wall. Beside the fraud of the establishment the workers have been helpful and was very nice and welcoming . When I complain I witness things being clean and stuff being done but it shouldn’t take that !

I saw 3 dead roaches in my room. Rooms are outdated. We thought it was all inclusive and it was not

We only stay for one day because the conditions of the room were very bad I can’t stay longer

This is NOT a 4 star hotel, I repeat, NOT a 4 star hotel. If you are from the States this place feels more like a Motel. There is No lobby area, no bell boy service, the facilities are very dated and old; the rooms have different tones off lights in and out, plug in scent dispersers in the bedrooms which are toxic and give you a headache, you can hear the other guests, a tiny Westinghouse TV (24”) and the advertised patio view is to a chain link fence. Think before you reserve this hotel. Online pics are miss leading.

Great place on the beach. I bit dated but well maintained. The staff was great. The restaurant was solid. The beach area was perfect

There was a really loud party the night before we left. Louder than the music from the bar and lasted until after midnight. There should be a time restriction after 11 pm regarding noise.

From check in to check out it was as a great experience. The beach is beautiful. Food and drinks were great. The place is clean and comfortable. This is the third time my husband and I stay here and we will definitely return.