Donna and Ken
6 Μάρτιος 2024
My husband and I recently returned from a months stay. We chose the Hacienda because we prefer smaller, quaint resorts with traditional colonial Mexican decor. We can't say enough about all the employees. Everyone was pleasant, kind, helpful and hard working. On several occasions we experienced and witnessed many employees"going the extra mile". Guest Services, Mariana and Julio were exceptional.
I suffered an injury and was taken to emergency, unable to walk. Upon my return they had arranged a room for us on the first floor. Ours was on the 3rd floor, stairs only. We were flying home the next day. The front desk allowed us a late checkout.. Mariana was very thoughtful and brought breakfast to our room, as we were busy packing. We will be forever grateful for her kindness and help.
The garden area is lovely and well cared for. Also, the pool and deck area were cleaned nightly.
The only complaint is there isn't a washroom at the beach club. Although it's not far to walk back to the hotel, many stayed at the pool, thus it was to capacity most days.
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