Nickelodeon Hotels & Resorts Punta Cana by Karisma

Service was horrible should’ve known before we arrived it would be a disaster tried calling resort to schedule pick up and drop off in advance to and from the airport no one answers and when you finally get someone on the phone they transfer you to so many other lines then hang up. I had specific directions in my booking for birthday cake and decorations our room had nothing. We couldn’t book the restaurant because it was full and it was no other option for us other than to go to the buffets each day. Teresa said she would accommodate us for the inconvenience well guess what she didn’t. This place is a joke. Concierge was the same we call for different problems they don’t answer when I walk over they still take hours to send service to our room for water issues and mini bar refilled. Front desk have attitude. Needs more staff and work on customer service skills.

Muy buen hotel, todos lo disfrutamos al maximo. La comida es buena. Tienen oportunidad de agregar más carros de transporte.

Good: 1. The staff. 2. The food. 3. The activities. 4. The Flat Suite. 5. Nice regular cleaning Bad: 1. You need to pay to interact with all nickelodeon's character at Zest, otherwise good luck taking pictures with more than 3. 2. Past Saturday 8/24/2024 people got intoxicated with the food, specially children. 3. Nest Suite is awful, noisy ACs, small and without bathtub. 4. Lack of restaurants 5. Relation between price and quality is a little off, perhaps is due to the rights they have to pay to use the Nickelodeon brand and their character. Advice: Go there when you get a nice offer, like children for free, or discount between 30% to 50%. Is a great hotel, even with having my daughter for free, if I compare it to other hotels, closer to the center of Punta Cana, with same amenities, it just feels expensive, again perhaps is due to the rights they have to pay. My daughter had high expectations, she just ended liking this hotel a little more than Royalton's Splash, and I consider it a hotel that have been dropping its quality over the years. Head to Nickelodeon Punta Cana or any other hotel, with medicine against intoxication and perhaps something to hydrate yourself (Suerox, Electrolit, Gatorade, etc.), just in case. This hotel if like 25 minutes from the center of Punta Cana. Otherwise, you might end paying 10x the regular price of common meds. Aqua Nick is mostly a water park for little kids, although they now have three water slides for teenagers and adults, and a nice slow river around, but not comparable to Sirenis, Royalton Splash or Riu. If you decide to go there, do yourself a favor, unless you are going with just with your wife or if you want a bathtub pick at least a Flat Suite, otherwise feel free to pick a Nest Suite, although air conditioners are noisy, I was in building 8 one night and paid for Flat Suite 2 nights on building 6. Hope I helped a little.

We stayed for a week, with our two kids ages 11-8. They had an amazing time. They got to see their favorite Nickelodeon characters. Everyone was very friendly, helpful and attentive with us. Food was good, overall the hotel is very clean. The room service was excellent, the only downside was that there was not a smoker section and adults were smoking all over and near the kids. We had a wonderful time. Be back some day.

This past week we stayed at the Nickelodeon Resort in Punta Cana, DR. To be honest as an experienced traveler I thought I had done my due diligence in trying to learn as much as I could about the hotel so I could have the right expectations. Little did I know that much of the information found was either misleading or not even available. Positive: 1. The hotel room: It was neat, clean, themed and big. We were assigned a room at building 2 that had a limited view to the ocean (which is a plus, as I did not ask for an ocean view room), near the Fresco Grill and swim up bar. 2. The beach: The beach if very pretty, clean (there is a special truck that cleans up the beach every morning, to make sure there is no seaweed around). The water is just the right temperature and clean. Bear in mind that the sea is very rough, so just be careful. 3. Photo Spots: there are many photo spots for you to take nice pictures. Characters on walls, places within the resort, etc. 4. Transportation (Golf Carts): The resort is basically 2 properties connected by an underground bridge. So, walking from one side (the beach for instance) to the other (Aqua Nick) is a long walk. The resort offers a “shuttle service” that uses golf carts that go around the property from 9:00am until 8:00pm (from what I experienced) every 15mins, there are “bus stops” along the main road where you can sit and wait for the next cart to pick you up. 5. No lines: There were no lines or long wait times for drinks or food or even at the restaurants. You don’t have to wait to enter or to be served. 6. Aqua Nick: The water park for kids is very well themed and equipped to cater the needs of kids I would say 4 – 15. There is a newer section of the waterpark, right after the “in construction building”, Its an area more designed for older kids, but still a smaller pool with splash zone for the little ones. Needs Improvement: 1. Check-in: When we first got to the hotel (around 12:30pm), we were welcomed by personnel who take your bags and give you a piece of paper to hold (so you can get them back), you enter the lobby and are received by a sea of people. The “green slushy” is offered to some and not all (not us for instance), there are a bunch of empty glasses around (from those who drank it) and then you have to wait in line to be greeted and told you can have lunch and that the room would be ready by 3:00pm (I must clarify that even though I looked everywhere and asked via email the “early check in” option is just not there. I mean don’t get me wrong thank you for letting me eat right as I get in, but I wanted to change, leave my stuff in the room, be comfortable (and I was not expecting it for free, most resorts have an early check in fee, which I was willing to pay). At 3:00pm we go back ask for the room, and got the response that the room wasn’t ready yet, they tell us to come back in 30mins…make the line again, 3:45pm the room is not ready yet…at 4:00pm we go back the room is still not read

Found a dead cockroach in our food. Disgusting. Will not be coming back here! We had a corner swim out suite. The room and resort were esthetically beautiful and we really enjoyed our time in our room. My kids also loved the character pop up surprises and the shows. However, the rest of the trip was not so great. There is a HUGE tip reliance. If you dont tip every single time you have an interaction with a worker then expect to be ignored. We had a huge issue of trying to get water bottles in our room. We called several times over a span of a few days and no one ever showed up. All because i didnt tip the mini bar guy the first night? Ridiculous. We ended up getting water from the maid. Also they are really pushy with timeshares and their “privileged members club”. Apparently if you sit through an hour of them selling the timeshare to you, you get a free character breakfast out of it. We chose not to interact with the concierge as we were not interested in getting a free character breakfast. The concierge ended up tracking us down and came to our room to find us to try to sell us the timeshare. Like ridiculous. At that time he also told me i was getting horrible service because i didnt have a concierge and if we went through them they would make sure our requests were fulfilled. Kind of backwards. So you pay thousands to come here but no one does their job unless you tip them or unless a concierge makes them do their job? Yeah, no thanks. There was an influx of locals Friday - Sunday. We immediately noticed a huge shift in service on these days. It was pretty much non existent. We had to ask servers several times for coffee or water or a high chair. This was throughout the whole weekend. They are clearly understaffed. Now the food…… we found it to be overall mediocre. We found a few good items (fried chicken by waterpark, a few items at the buffet, spacewalker) but overall it wasnt that great. The last night we were there we found a DEAD COCKROACH in the mac n cheese we ordered via room service. The food from room service comes saran wrapped. So there is no chance the cockroach hopped in anywhere else. It came from the kitchen. Now, my 2 year old was eating this before our discovery and we were livid. Front desk was not helpful. All we got was an apology and the info for the manager. There is a serious concern for the hygiene and cleanliness of the kitchen. It also makes me wonder what else i unknowingly ate during my week there. It was absolutely disgusting and was the cherry on top to the whole experience. At a 5 star this should have never happened! Did my kids have a great time? Of course. But unfortunately everything else was horrible. We are never coming back to this resort. Please avoid like the plague. For the same amount of $$$ spent go somewhere else or the Mexico location.

Fair warning this will be long… Overall, meh sums up this trip. Don’t get me wrong there were some good things (the sweet, coffee, ice cream) but a lot went wrong. My number one complaints were terrible customer service and terrible food. From the moment we arrived, it was disorganized and felt like we were inconveniencing everyone by doing their job. We were not really greeted when we walked in (and later saw other families greeted with a friendly smile, hello and a drink). We checked in and were told that our room was ready (fine it was early) but were never really directed where we could change or store our bags. I had to ask several times where I can store my bags. We first went to the water park and tried to order food at the aqua bite. We were told that half of the items that they were supposed to offer was not available. My husband was annoyed. The burger that he got tasted like it sat around for hours (which it probably did). We were told to come by at 3 to check for our room. At 3:10, we were told come back in 10 minutes. At 4, when we went back and they rep couldn’t find out reservation. Kept us waiting at check in for 10 minutes. Finally, we get in and get a 2 second tour of where to go. The good thing about the resort is that it’s not that big. We got into our room and my husband tries to go for ice. He uncovers the ice bucket and nothing but garbage filled in the bucket. Our mini fridge was warm. So we go down to complain. Edwin, who believe was the manager, was super apologetic. He comp’d us the family sliming and said he would send someone. That night our AC broken. Wouldn’t go lower than 80. My 4 year old was sweating in his bed with no cold water in the room. I message the concierge who was upset for us and told us to come down and they’d change our room. My husband goes in and they have no clue. I sent him a screen shot of the message from the concierge and thankfully they accommodated. They upgraded our room to a first floor with a pool. Here’s the thing about the pools outside of the room, the door locks and no handle from the outside to open it. Now on to the food. The food was horrible. Besides the lack of availability of food, some of it was inedible. As I said already, aqua bite had about 1/4 of what was advertised as being available. The buffet always had food that was either left out or overcooked. The pancakes at breakfast were hockey pucks. They appeared cool. Colorful. But inedible. We tried to order room service, half of what we asked for wasn’t available and we didn’t know until it got to our room. I asked for cereal for my son. Nope didn’t come. Yogurt, same thing. Bacon in my omelet, you guessed it, didn’t come. The second day, the omelet wasn’t cooked. Wok Wok was ok. I liked the food. My husband tried to go back out last night and was told he couldn’t take food back to the room. We had a 4 year old who was asleep and wanted sushi rolls but were told, you can’t leave with them. Then, he ask

My family (2 adults and 7 yr old) had a wonderful time at this resort. Beach: Beautiful blue water with sand that wasn't rocky and rough on the feet! I didn't find many remnants of seaweed, so they did a great job of keeping it clean. Waterpark: We loved the lazy river and spent most of our time in it. The bigger slides that adults could ride were not visible from the main section and we did not see any directionals. Lifeguards kindly informed us of where to go for the larger slides. I recommend that you wear water shoes since this is a water park, but also the ground is really hot when you're not in the water. Entertainment: We enjoyed Snick Lounge. Bring cash to put into the machine so that you can play air hockey or billiards pool. Snick Lounge also has retro arcade games for free! We also checked the app to catch where character pop-ups would be to save some $$ and not do character breakfast (although I heard from another guest that the food was worth the $$ since they love lobster). Family Shows: The resort did a great job of putting on nightly shows to entertain families and let the children participate a little. Food: We pretty much ate all meals at Explorers Table (I think it was named something else before??). They serve breakfast, lunch and dinner buffet style. You can also get some items cooked to order at two of the stations there. BurgersPH was a fun experience. We enjoyed Dominican Night to experience local cuisine without having to leave the resort. Service: The staff at the resort were friendly and helpful; although we did run into one male server at the Explorers Table restaurant that wasn't too hospitable. Suite/Room: We booked a swim-up suite which left us disappointed due to the smell in the room and I found many mosquitos flying around our room every day (so they must not treat the outside area for mosquitos). Had I known before booking about the dengue virus (mosquitos transmit) that is rampant in Caribbean and Mexico, I would not have booked a swim-up suite. Other reviewers mention nausea and I wonder if they actually contracted dengue. Also, if you are family that likes to be around others and not secluded, don't splurge on a swim up...the infinity pool is much better and has a swim-up bar!

If I could leave a 0 I would. My kids( 5 and 8) and I booked a 5 night stay at Nickelodeon resort. We arrived 5pm on a Thursday and by 8 pm on Friday, BOTH my kids had food poisoning. I had to spend more money to travel home on a different airline than my entire vacation ( because of course the airline I booked with had no flights out before the Monday I booked). I've been going back and forth with them about getting my money back, Maria Ruiz; the hotel manager was almost of no help. I had to go to the lobby 3 times to try to get in touch with her after she was supposed to give me a call after my 1st visit to the lobby prior to me checking out. I emailed her sometime after I got home, did not get a response until the 2nd or 3rd time I reached out. She got me in contact with Bettina; the Corporate Manager who was even worse than that. I emailed Bettina 3 times and even put in an inquiry on the Karisma Hotels website 2 weeks ago which she still hasn't responded to. THEN, she has the audacity to tell me I will not be getting a refund and that they were nice enough to waive the fee for early check out WHEN MY KIDS WERE VERY SICK FROM THEIR RESORT. Besides the fact that Management is horrible and do not care about the well-being of their guests, the only service I wasn't 100% disappointed with is the front desk. Other than that, the food was atrocious, the staff working in the 1 gift shop they have were rude and nasty, none of the dining experiences were included besides the buffet ( which I wouldn't mind paying for had we stayed more than 1 day), water park on the resort is not included, none of the character interactions are included. Word of advice, save your money and book somewhere else. This was an absolute nightmare and I am still trying to get an answer about my refund. ABSOLUTELY HORRIBLE.