Insotel Punta Prima Resort

I do not normally write reviews, however, I feel inclined as I’d hate for anybody else to spend/waste money on this hotel. We arrived on the 18th September. We were extremely worried about arriving due to multiple reports of hand foot and mouth cases on the hotel Facebook page. We were particularly worried due to having a 5 month old baby. However, appreciate this is not the hotels fault but they could have managed it more appropriately. We arrived at around 12pm, luckily our room was ready. Large complex, nice surroundings/garden areas well tended to. Steep hills and probably not appropriate for disabled people. It was a struggle with the pram. Rooms were extremely dated and basic. We were in a ground floor apartment and the noise from next door and above apartment was ridiculous . Paper thin walls and every footstep, conversation and bangs heard at all hours. The apartments had maid service daily. However, during our 11 day stay the bedding was changed only once. Towels changed daily. Floors and bathroom extremely dirty, hairs around bath and grime in between tiles. Strong smell of urine around toilet area. Initially had a drying rack outside which was taken the evening we arrived. Requested a replacement four times and took days to arrive. Two large bottles of water provided in room on arrival, however, never replenished. Almost seemed impossible to get a bottle of water in the hotel. Only plastic glasses of warm water served around the pool/bar areas. Ended up buying multiple bottles for the room. Glass water bottles provided in the dining room but not allowed to take back to room. Internet/wifi did not work, had to ask reception to fix this which they did after a few hours. Our son’s shoes were stolen from outside the front of the apartment on the first night. Advised that other guests had items stolen also. The food was ok, always plenty of choice for our family of 5. Very poorly labelled and allergy advice very unclear. Due to having a severe allergy, spoke with chef who briefly showed me what was safe to eat, however, this was rushed and he did not seem sure. I stuck to basics as I was worried. The food hall/buffet was like a cattle market. It was so unbelievably busy with huge queues. The staff are overrun in the buffet restaurant. They would also often take your plate before you’d finished your meal. Did not enjoy the restaurants that were included. We went to il faro which was poor and the same with aire. We did not end up returning to the other restaurants which we had booked due to this. One of our party also felt unwell following the meal at aire (he had the calamari which tasted off). The pool areas looked nice at first glance, however, they were extremely dirty. Plastic glasses left scattered and not regularly cleaned. Sticky patches everywhere where drinks has been spilled and not cleaned up. We were often up early with our baby so would walk around the complex. We would see staff members lightly spraying the floor

Totally stunning resort, clean & food amazing, good selection, show cooking, staff so friendly & helpful, good location near the beach, short trip to Mahon, enjoyed the market & port area, beds so comfy & large, apartment was cleaned daily to a high standard, great being only about 20 mins from airport, will be back, could not fault this place

One of the best places I have stayed at. Lovely spacious apartment set in beautiful and very clean grounds. Big shout out to the fantastic entertainment team. The food was great and I loved breakfast it filled me up for the day . also so much variety and gorgeous desserts. Housekeeping very good. The pools were wonderful. Top pool best choice if you want a quieter time as bottom pool was for more louder and lively people. There’s a great little shop just before you get to top pool. Staff here are so nice. We took the bus into Mahon on Saturday as they have a market. It’s such a nice ride too. As I said the entertainment team are so good. My little ones loved the mini disco and us adults loved the Queen tribute, the Beijing acrobats, The walk of fame and more. The team was performing till late and then it seemed working early next morning. I swear the young lad with the blonde hair on top and dark hair underneath (very good looking) was everywhere. On our last night the team was on the dance floor with everyone joining in the dancing it made my night and I will never forget that feel good factor. There is only one negative and that’s the supposed lifeguards. My granddaughter got into difficulties in the top pool and went under the water, my daughter luckily swam to her in the nick of time but the lifeguard hadn’t noticed and there was at times no lifeguard in the bottom pool and when he was there all he done was look at his phone. Totally unacceptable and needs looking into. As we checked out I actually felt emotional. I didn’t want to go home. Thankyou Insotel Punta Prima I had the best time, hope we see you soon x

Fantastic resort. All staff were all very friendly and helpful. Apartment was spacious and well equipped. Air con in all rooms. Lots of pools on resort for all ages. 20 minutes from airport. Would definitely go back without a doubt. The food was good and lots of places to eat. Beach is 5 minutes walk but lots of seaweed and mosquitoes so bring repellent. Never a problem getting a sun lounger . .

Don't listen to bad reviews we are here at present .the food is really good lots of choice and been hot .the labelling isn't great so if have any allergies take care It's not a 5 * as the official Spanish rating but a decent 4 * . Rooms are basic but clean and very suitable. If you do have mobility issues than avoid unless in.a wheelchair or using a scooter. There are plenty of ramps and walk ways instead of steps. We emailed the.hotel prior to arriving and as asked they have placed us in the centre of the resort. Tui need to mention in their hotel Info about the steep hill. Aside from the.hill having a fab holiday.

we went to this hotel September 15th and straight away couldn't believe how steep the hill was that is not in the description of the hotel, I have walking difficulties and was really disappointed that this wasn't explained before I booked. my husband had to walk and take pictures for me to see the views as everywhere was so steep for me to get around, the room was fine, small tired things but generally ok, pools were so cold most days not alot of people went swimming, food in the restaurants was warm not hot which was a let down, the nearest beach was rocky and full of seaweed, the staff worked so hard and they were all 5* but unfortunately the hotel is not. if pictures of the steep walkways were on the description I would never have booked this hotel, if you have walking difficulties this is not the hotel for you, also it is more of a family hotel not really for couples.