Jaz Solaya

The best Hotel in Egypt with super Service , the eat is very good and the room is good and very Clean , the good and best in all Egypt, the my best days in Solaya Hotel i will come Back again , super ❤️❤️ , but the next time with my gierl , thanks for all the Hotel

This is our second time at Jazz Solaya Hotel and this time was the worst in Jazz group in general.We are an Egyptian family of 3 with our English friends also a family of 4. It started since the booking, the person in charge of the reservation had a bad attitude in dealing with us and told us that the hotel is almost full however on their website there were still available rooms left and when we mentioned it he told us I will update the website right now. The surprise that we booked the same rooms we asked for after the call with around 5 hours. After the booking we called them for some notes mentioning that we have a baby and need a room in ground floor sea view, another guy took our notes and confirmed it. On the day of arrival, they said unfortunately you will stay in the first floor and when we refused they said we cannot help more. My wife asked them if their are available rooms with pool view in the ground floor they said yes and we took it only when we asked. Most importantly on the second day one of the receptionist called Islam came to the pool and he started talking to my wife and our English friend asking for their nationalities, and when he knew that my wife is Egyptian he said “for you it is fine we are Egyptians, the comment is not important for us” and started to address the English woman asking for her room number to take her feedback. The last day on check out. I called the reception asking to send someone to help us with the bags. They told me bring the bags outside the room and leave it however when we came the first time we left it in the room as usual and the receptionist was very polite responding that we will send someone to take it ASAP. It seems that the management has changed or maybe their policy we are not sure but definitely our first experience cannot be compared with the second one. I am not recommending this place for anyone who believes that people regardless their nationalities, skin color or religion should receive the same service as long as they pay the same amount for it.

I was a week in Jazz Solaya with my family. We had a excellent stay! The service en personnel are sublime! The service in the restaurant is fantastic and the variety of food is super. Everyone puts his effort to give you the best holiday! The hotel is very beautiful and nice, the rooms are clean and very good. But the best are the personnel, from the cleaner, to the cook, to the manager of the restaurant Said, to the bartenders. Everyone gives you the best service with a smile! We will definitely come again to Jazz Solaya!

Great stay, we have been here for 17 days (still here) and we love the hotel! Rooms very clean, staff is amazing, animation is lovely (special thanks to Kiwi, Shark, Aya and Chocolate) pools are nice, food is good. What else do you need? Would definitely stay here again. Also the restaurant Sofra is worth trying! Amazing food.

Jaz hotel groups as usual were very hospitable, Mr. Husam and Muhammed from reception were very accommodating, showed us several rooms until we were satisfied. Mr. Islam from Guest relations was always following with us during our stay and did not hestitate to give us all we requested and more. The coral was beautiful, the food was various and delicious. The staff everywhere were very hospitable. Best vacation and very recommended.

I loved the hotel on pictures and in reality it turned out to be even better. Hotel personnel is super nice, helpful and friendly. Food was much more than I ever expected from an Egyptian hotel. What I highly appreciated as a person with gluten allergy - all the dishes had tags, and even gluten free tag. So I was happy that I could even get gluten free desserts. My family was very satisfied and grateful to all the people who tried their best to make our vacation so wonderful!