Copthorne Hotel & Apartments Queenstown Lakeview

We booked a room with two single beds and yet they provided us with a King size bed upon arrival. We expressed our concern to the reception and they said there is no guarantee for the room type booked especially during peak season, and they even said it is a common situation in New Zealand, which I personally haven’t encountered in other 4 hotels during my stay. I ended up paying extra for an extra bed so that my frd and I can sleep separately. The customer service from trip.com provided assistance instantly when we expressed our concern to them and they agreed to compensate the extra that I paid. Apart from that, the hotel is clearly understaffed as there were times that there is no one at the reception and I didn’t think the staff were very attentive and helpful either. Also, there were not enough parking space in there car park so we were forced to park outside the hotel as directed by the staff but then the staff called our room at 6:30 the next morning telling us to park our car back into the garage as people started leaving. All things aside, the location of the hotel is great as it is beside the lake and is close to the city centre. To conclude, I wouldn’t recommend this hotel to others.

Nice lake view and comfortable bed

The hotel was a little bit old and remote with the town center. We did not find the TV remote control at the arrival day and finally found the same under a bed. One rubbish bin was disappeared after the room service and my USB cable got stuck by the wheel under the bed.

Very convenient site and with nice decoration inside the house. Good stay!

Amazing view and nice staffs. Okay price in queenstown. I’d love to stay again

Would give this hotel no stars if possible. The hotel is old, and filthy. The pillow covers are stained. There is no AC in the room, only have balcony window and door for ventilation. House keeping did not do a proper job. The team kept the balcony window door wide open after making the room. The hotel is facing the Main Street, anyone could’ve jumped over the half wall to get in. The House Keeping team also tied up the trash in the room and place it behind the TV. A side note, there are not enough parking spaces for the hotel customers. Overall, I would not return myself or recommend anyone staying at this hotel.