Ξενοδοχεία με Urban Forest Ibn Sina "Hilton", Rabat

Rabat stayed for one night, because it was late at night, the hotel kitchen and sandwiches can be ordered, directly sent to the room, convenient, the waiter at the door is also very enthusiastic to help with luggage, help guide parking, reflect the standard of the capital, praise 👍

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It would of been a much better review except for the staff, the receptionist told us upon check in that our room would be ready in a few minutes, 40 minutes later I had to approach them, than all of a sudden our room was ready, the staff that work here are not friendly at all, especially in the breakfast room they were very rude and abrupt, one staff member was so upset that we did not use a tray, we didn't see them, but he over reacted, location was horrible we were far from everything, could not figure out the transportation, taxis are not very honest, so if you want to walk everywhere not a good choice, now for the good, there is a bar on site, rooms were very nice and clean, lobby area was very nice and bright, the bartender was very friendly, close to the train station if you are taking trains, we only stayed for 2 nights, staff need to improve their people skills, your in hospitality and need a good personality

Dear General Manager of Onomo Terminus, I am writing to convey my profound disappointment with my recent experience at your hotel. Regrettably, the service and conditions fell drastically short of what I had anticipated, casting serious doubt on the standards of hospitality at your establishment. Before our arrival, we called to inquire about the availability of the superior room we previously stayed in and enjoyed. Although we had already reserved through your website, the person on the line responded dismissively, stating, ”You should have called in the morning; why are you calling now?” This tone was shockingly unprofessional and disrespectful, especially coming from hotel staff. Upon arrival, already weary from a long journey, they were asking for more money , white the confirmation e-mail mentioned 5000 dhs inclu ding taxes they were as king for 5400 dhs and insisted on getting 400 dhs extra. we checked into the room, only to find that the hot water was not working. I was left with no choice but to shower in lukewarm water, a dismal start to my stay. Furthermore, the air conditioning failed to provide warmth. Despite multiple visits from your technical team, the issue persisted. When I called the reception to explain that the room was unbearable, the receptionist coldly suggested we ”wait until morning.” Can you imagine being told to endure a freezing room overnight after paying a substantial amount for the stay? This response was as disappointing as it was unacceptable. Eventually, we were moved to another room, which involved repacking and relocating with my young child—a needless hassle that further tarnished the experience. This new room was at least clean, and initially, we thought things might improve. Today, however, after requesting the ”Make My Bed” service, we returned to find the windows open, the room teeming with mosquitoes, and reeking of cigarette smoke. To make matters worse, my child suffers from allergies and asthma, making this situation particularly distressing and unacceptable. I am thoroughly appalled by the lack of basic service standards, courtesy, and care exhibited by your hotel. The experience was more reminiscent of a run-down, two-star hostel than a reputable hotel. This is not just a complaint about minor inconveniences; it’s a reflection of how poorly your establishment regards its guests. Now 3 days later each time they give me a key Card its functioning only 1 days, each time and day I have to come back to the reception for a new key. It’s 1 o clock morning and I am standing already 20 minutes with my child at the reception nobody is there and the key is not functioning. Do we have to sleep at the reception sofa ??? It a disaster this hotel such a bad service !!!!! I hope you take this feedback to heart and make immediate improvements. No future guest should be subjected to such a subpar experience. Sincerely, Mis Gharbaoui - room 321

The price is not high, the breakfast is very simple, there is no choice, there is a parking space

The hotel has a parking lot and the location is average. If you are not eating in the hotel, it is not convenient to eat out. There are not many good choices within walking distance. Hotel service attitude is pretty good

Parking is available on the road in front of the hotel, which is more convenient, 2 euros per day Breakfast is not bad The rooms are clean and the location of the hotel is good, very close to Hassan Tower, 10 minutes walk, and within 3 kilometers of other attractions Can bring a child, no extra bed The hotel also has breakfast, you can solve it at the hotel when you have nowhere to go

Hotel location is very good, very close to the surrounding scenic spots, the roof has a viewing platform suitable for viewing the scenery, the hotel facilities are aging and old, I hope to provide slippers and drinking water, breakfast also needs to be more abundant.