Karishma88
22 Απρίλιος 2024
We took the 2 bedroom villa for 2 nights. The positives: Spacious Clean Well equipped The negatives: Outsides are not well maintained Villa interiors are basic, not luxurious. They are outdated Highly Overpriced given the interiors and exteriors Rooms at the resort are much better Villas are away from the rooms The electricity of only our villa went off in the middle on the night at 2am. With a small child and 2 senior citizens in the peak of summer this was highly inconvenient. However, the technicians arrived in 5mins and fixed the issue , it took them an hour approx. The biggest disappointment was that the main pool was given away to a wedding. They built a ramp in the middle of the pool for the ceremony and so the other residents couldn’t access the pool for 3 days. They made a HUGE mess, with flower petals, wood, nails, murky water due to that ramp. The hotel should have informed us that the pool will be inaccessible. They charged us for it in the room rate obviously. Travelling with family in the peak of summer, spending time at the pool was a big part of our plan. They told us to use a dingy small pool at the back of the resort instead. But we got even more irritated because the water was so murky that we couldn’t see the bottom of it. Highly disappointed. Any other five star hotel chain would never do this especially on a weekend in summer. When we communicated our disappointment to the manager about the electricity and pool issue, he all but gave us a discount of ₹500. Food is great, service is overall good. Fun park was fun but games are overpriced. Would we visit again? Yes, but won’t stay in the outdated and neglected villas and will most definitely ask if the pool is accessible during our dates.
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