I booked a single king bed room well in advance of the arrival date but was given a room with 2 Queen beds when I arrived. This has happened a number of times when I book a room at a Hilton through **********.
The desk clerk confirmed that there were 25 available rooms, but all of them were double queen rooms. The clerk said it was **********’s fault for telling me there was a single king room available when there wasn’t. She the. Conceded that there were single king rooms available on the day I booked, but ********** booked it as any available room, which is why I got the room with two queens.
I don’t know who is worse here, Hilton for giving my room to someone else, or Hotels for tolerating this activity with no recourse for me.
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