Hotel des Arcades

We ended up staying here last minute after shocking experience at another hotel. I’m glad we did. Service was great, felt welcome. Room a little on small side but location perfect. They had several kettles available to borrow. No complaints.

Great central location. Friendly and helpful manager, and comfortable well appointed room. Good breakfast.

Absolutely perfect location-right in the centre of the city-& surprisingly quiet. A sweet welcome, but a rather shabby hotel…lots of Formica & a knocked about feel & the bed was hard & squeaky. But the shower was fabulous & the sound of the church bells this morning was lovely.

Stayed for 2 nights, saw my room, shower had mold growing around the edges., unclean overall. I Asked for another room, said they were full, but they weren’t. Checked online. My friend exchanged rooms with me as he stayed only one night. The worse part was, I asked the night before to order a taxi for the morning an hour before I had to leave. I listened and watched the man behind the desk do this and we decided on a price of $25 euros. I waited and no taxi came, I kept going into the hotel 5 times to have them call as I was going to miss my train to the airport and maybe miss my flight back home to Canada. He kept saying 5 minutes, 5 minutes…… it never showed. The hotel man ignored me, clearly I was upset and went about his business. I had to drag my luggage on the streets to find a taxi. Someone told me to go to Gare Central. There was a lineup of people waiting for taxis. By this time I missed my train. I called my daughter in Canada crying and she suggested I take a taxi to the airport. She did look at other trains and means to get there but in the end I took the taxi and it cost me $275 euros. The taxi driver was wonderful to me and explained that a lot of taxis are very unprofessional and go for the big money transactions. The hotel should’ve known this and told me to go somewhere else and not promise me a taxi that I was assured. Go to a reputable hotel, NOT this one!!! There was a nice man on the afternoon shift, but the man in the morning wasn’t.

N8ce, small hotel in city. But really not easy to find parking, so don't choose the hotel 8f you're travelling by car. Kind reception service, but breakfast could be better.

Excellent location. Nice staff. Bathroom terrible. Strong humidity odor.

Small hotel but perfectly ok. Right in the heart of Reims. Parked at the Erlon underground parking just 4 mins walk away and the hotel got us a discount on it (€13.60 instead of full price of €16). The buffet breakfast is worth paying €9 each for, as a coffee, juice and croissant in any cafe will cost you about that anyway. You might be able to get this hotel cheaper if you contact them direct than through any booking agent! Give them a try. Room was fine for a city centre hotel.

Amazing place to stay. Brilliant location between trains and shopping.

The property was in fine middle of Reims which was lovely. Everything was fine.